Assistant Site Manager

Flagship Facility Services LLC is a leading provider of commercial janitorial cleaning, facility maintenance, engineering, and staffing services. We are dedicated to delivering exceptional customer service and tailored solutions to a diverse range of clients, including airports, educational institutions, research facilities, and property managers.

We are seeking a proactive and detail-oriented Assistant Site Manager to support our cleaning and facilities management operations. This role involves overseeing daily site activities, supervising staff, ensuring compliance with safety and sanitation standards, and maintaining high-quality service delivery. The ideal candidate will possess strong leadership skills and experience in industrial or commercial cleaning environments.

Job Description Summary

As an Assistant Site Manager for our company, you will be supporting customer accounts, maintain them ongoing and grow them to their full potential. Duties will vary from assisting with customer inquiries, managing employees, supply/equipment ordering, assisting in maintaining long-term customer relationships.

This position is located on site at Nashville International Airport.

Hours/Schedule: *Must be open to work all shifts (based on operational needs, we are a 24/7 operation 365 days a year). Must have flexibility with schedule.

Our shifts are as follows:

1st Shift: 6 AM - 2:30 PM

2nd Shift: 2 PM - 10:30 PM

3rd Shift: 10 PM - 6:30 AM

Essential Functions

• Ensure staffing is available to meet foreseeable requirements.
• Ensure all supplies, materials, and work performed meets the quality & budgetary standards set by the company.
• Maintain the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control.
• Maintain an accurate and complete inventory of company materials, supplies, equipment and tools under his/her control and necessary for efficient job related operations.
• Conduct inspections as necessary to ensure company quality standards are maintained.
• Evaluate the performance of those employees reporting to him/her based on the standards of performance included in the position description, and discuss the evaluation with the employee.
• Oversee all janitorial operations
• Manage supervisors who oversee the staff
• Manage floor crew
• Perform quality inspection audits
• Order janitorial equipment and supplies
• Complete and submit reports in an accurate and timely manner including but not limited to: timekeeping, injury management, attendance and Change of Status request.
• Responsible for the cleanliness of all customer accounts
• Manage job starts
• Up-sell services to customers
• Conduct regular training sessions for employees on job procedures and safety
• Use training equipment, supplies, and chemicals to train all new hires.
• Conduct weekly and monthly safety trainings.
• Ensure the inventory of supplies, materials, and equipment is adequate to meet foreseeable requirements.
• Demonstrate exceptional communication and interpersonal skills; including ability to motivate and persuade others and work with diverse personalities.
• Must be a leader that sets the standard and expectations through example in his/her conduct, work ethic, integrity and character.
• Train, coach, develop and motivate associates and redirect when necessary

Knowledge and Skills

• Knowledge of proper use of equipment, materials and supplies used in maintenance work
• Must have excellent internal and external customer service skills
• Professional appearance and demeanor
• Ability to lead others and motivate people
• Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
• Microsoft Office skills, i.e. Excel, Word plus Gmail, Google docs, Google calendar
• Excellent written and verbal communication skills
• Telecommuting is NOT an Option
• Bi-lingual English/Spanish desired

Education and Work Experience

• Bachelor's degree Operations Management, Business Management or Statistics or equivalent
• Five to ten years related experience and/or training; or equivalent combination of education and experience, preferably in the janitorial/facilities field.

Work Environment

• Small-to-large office environment
• Fast paced office environment.
• The noise level in the work environment is usually moderate.
• Exposed to a combination of normal office type environments and shop environments.
• Regularly exposed to dust, odors, oil, fumes and noise.

Requirements

• Certificates, Licenses, Registrations: Valid Driver's license and ability to maintain insurability under the Flagship's vehicle insurance policy.
• Pass Criminal background screening.
• Flexibility that allows for both day, evening and weekend shifts
• Ability to interact effectively with all levels of staff with professionalism
• Knowledge of OSHA and safety standards for janitorial staff
• Ability to quickly change goals and direction based on customer needs

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, talk or hear. Physical requirements include stooping, standing, climbing and occasionally lifting of a minimum of 40 lbs. of office or facilities equipment. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.