Spa Receptionist

Spa ReceptionistThe Spa Receptionist plays an important role in creating a welcoming and seamless experience for spa and springs guests. This position coordinates and schedules spa services, manages pool access, checks in guests for day soaking, spa appointments, and private pools, and provides helpful information about the resort, spa, springs, lockers, and related services.The Spa Receptionist also manages guest requests, monitors robe rentals and returns, maintains a clean and welcoming lobby, processes cash and credit card transactions, operates the spa software system, and completes required logs, reports, and paperwork. Team members are expected to communicate with guests and coworkers in a gracious, respectful, kind, and professional manner while following established opening, shift, and closing procedures.This position communicates regularly with the Spa Manager for direction and training and cross-trains with Guest Service Agents, Spa Attendants, Springs Attendants, Locker Room Cleaners, and other team members to support smooth daily operations and a consistent guest experience.ResponsibilitiesAnswer phones promptly and provide accurate information about spa services and resort amenitiesEfficiently and accurately book guest appointments; support all staff involved with LMT bookings, communication, and documentation including Spa Manager(s), LMT Liaison, Springs Manager, Supervisors, etc.Greet guests with a warm and sincere welcome, providing detailed explanations of available spa services, private pools, workshops, and soaking optionsEngage with spa and springs guests in a friendly and professional manner with gracious hospitalityDevelop comprehensive knowledge of spa services, workshops, private pool, menu offerings, and retail productsEffectively articulate and describe spa services, retail products, and related offerings with enthusiasm and clarityEscort and provide tours of the spa facility in a friendly and unhurried manner as neededPromote service specials, packages, and all facilities to enhance guest experienceCommunicate guest requests or concerns to the necessary managers and record on the correct logManage and complete daily paperwork as required by protocolsOpen and close the spa, including handling cash transactions, processing retail receipts, running reports, and ensuring all close-out reports accurately reflect activities and servicesMaintain a clean and organized front desk and lobby reception area, keeping personal beverages away from the workspaceAssist with planning and executing weekly, monthly, and quarterly inventory countsUtilize downtime efficiently by following checklists, reviewing procedures, and seeking guidance from the Spa and Retail Director when necessaryCross-train with Springs and Lodging departments for a seamless guest experienceUnderstand emergency and first aid procedures, directing guests accordingly in case of an incidentIncorporate the resort's service excellence culture, mission, and core values into all aspects of job performanceThis job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.RequirementsHigh school diploma or equivalent requiredMinimum of two years of combined spa, hotel front desk, and/or retail experience preferredCPR certification preferredProficiency in computer systems and softwareCommitment to delivering outstanding guest experiencesMust be friendly, approachable, and guest-service oriented throughout all shiftsEnergetic and professional demeanor, with a desire to ensure the best possible guest experienceAbility to communicate clearly and professionally, both verbally and in writingAbility to follow written and verbal instructions with professionalism and accuracyAbility to work a flexible schedule, including days, nights, weekends, and holidaysReliability and punctuality are criticalMust be able to stand and move continuously throughout the scheduled shiftAbility to sit, reach, bend, kneel, stoop, climb, and push/pull/lift items weighing up to 40 poundsMust be able to perform tasks requiring manual dexterity, auditory focus, and visual attentionMust be able to work both indoors and outdoors in varying weather conditions including heat, steam, cold, rain, snow, windMust be comfortable navigating uneven terrain and stairways in a natural outdoor environmentAbility to work under pressure with a high level of patience and professionalismComfort working in a guest-focused environment where attentiveness is essentialIf you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department.Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.