Housing Manager-Shelby Station

## Housing Manager-Shelby StationApplylocations: Memphis, TNtime type: Full timeposted on: Posted 7 Days Agojob requisition id: JR-5130Community Name:Shelby StationThe Housing Manager position is responsible for managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community, while maintaining a high level of customer service with all residents and potential customers.**Essential Functions Statement(s)*** Advises and makes recommendations through the Regional Manager (who advise the VP of Housing Services) regarding housing facility goals, objectives, programs, procedures, and policies* Reviews, implements and upholds all policies in 4350.3 HUD Handbook and Manager’s Administrative Procedures (M.A.P.), as well as all general UCH policies, procedures and manuals* Exercises judgment and decision-making authority as required, to the ultimate good of the facility and of UCH* Leases apartments once individuals have been approved, with respect to interviews, certifications and move-in paperwork for all new residents* Completes certification for new residents and recertification all current residents on an annual basis or 120 days before move-in, including background check; verifications of citizenship, DOB, income, assets, medical expenses from last 12 months; and utilizing set formula to determine rate of rent* Maintains a strong waiting list of potential applicants, communicating frequently with those currently on the list* Collects and reconciles rent each month, deposits into bank using check scanner and internal software, prints receipts* Manages monthly accounting process including: Office Duties; Reconciles invoices/bills from each assigned property; Codes invoices/bills according to department; Monitors paid/outstanding status; Utilizes voucher stamp and account number appropriately to process invoices for payment* Issues all legal notices and evictions for lease violations as necessary* Develops and manages annual operating and capital budgets for property in cooperation with the Regional Manager* Prepares and submits HUD Special Claims and vouchers* Prepares and submits Reserve for Replacement requests to HUD* Prepares and submits all reports and data required by the Central Office and the Department of Housing and Urban Development, following Enterprise Income Verification (EIV) guidelines* Coordinates with vendors/contractors as needed to resolve advanced maintenance issues or concerns* Maintains a good working relationship with all UCH staff, vendors and suppliers* Maintains all offices in good order and proper organization* Files all paperwork appropriately* Orders all office and maintenance supplies* Maintains open communication with Regional Manager and HUD* Requests guidance and training from Regional Manager as needed* Assists staff with other basic administrative and receptionist duties* Remains available to address after-hours situations/concerns* Attends all meetings as well as sits on various committees as required* Completes other duties as assigned* Follows all appropriate safety and security guidelines, procedures and protocol for residents in the Dementia Special Care Unit* Maintains appropriate, effective communication with residents, and with residents' family or other significant relationships* Participates in relevant educational and training activities as appropriate* Special Activities/Attributes--Participates in special activities as required (i.e., safety committee; mentoring/orientation/new hires; etc)* Oversees the recruiting and management of property staff* Supervises and maintains successful working relationships with all employees* Reviews and implements policies set-forth in Employee Handbook and the Personnel Policy/Practice Manual* Reviews staff Time Sheets for accuracy* Manages payroll process and records time-off* Timely submits forms to the HR department* Works with Regional Manager on concerns with staff work performance, including corrective action* Understands and upholds Corporate Compliance and HIPPA* Understands and upholds Fair Housing laws* Understands and upholds the Affirmative Fair Housing Marketing Plan (AFHMP)* Maintains 95% to 100% occupancy rate* Markets vacancies to the general public* Prepares and submit monthly Manager/Marketing Reports* Stays informed with events in surrounding community* Performs community outreach and general public relations* Cooperates and maintains good working relationships with Federal, State, local service organizations and community partners (i.e., health agencies, etc.)* Oversees booths at relevant health fairs, etc.* Maintains a professional working relationship between staff, applicants, guests, residents and their family* Thoroughly explains the program to new, incoming residents* Implements the Resident Satisfaction & Valuation Program (RSVP) and responds to resident concerns in a timely manner, obtaining guidance from Regional Manager as necessary* Encourages the formation of a Resident Association and the development of social programs for the residents* Coordinates with Activities Director, Service Coordinator, other outside sources to plan activities for residents* Maintains a monthly newsletter and calendar, creating and posting notices to residents* Plans and conducts resident meetings* Oversees the maintenance of the property’s assets* Supervises maintenance and janitorial employees to ensure that the property is in good working order* Receives and maintains a “Service Request” system and generates work order requests for repairs and maintenance of apartments, common spaces, structures and grounds, with a response time of 24 hours* Purchases all materials and supplies necessary for maintenance projects after seeking for competitive pricing and proper approval for expenditures* Negotiates all necessary maintenance contracts, with the approval of the Regional Manager* Maintains and secures an inventory of supplies necessary for regular operation* Frequently inspects property for proper maintenance and cleanliness, including but not limited to: all common areas, offices, grounds and parking lot* Performs apartment inspections on a yearly basis* Ensures that units are ready for move-in* Oversees reasonable accommodations in the apartments as necessary* Develops and implements emergency procedures and evacuation plans* Maintains a good working relationship with the local Police and Fire departments* Maintains contacts for emergencies, including voice mail or an answering service and providing emergency contact numbers to the residents, police, fire department and emergency medical facility* Maintains communication between residents, families, during/after emergency situations* Upholds emergency maintenance procedures, including immediately responding major problems/failures in the building, ensuring the safety of residents and staff, and coordinating with local authorities and emergency response personnel as necessary; Once the situation has been rectified, completes and submits work orders, incident reports, telephone calls to the Regional Manager, insurance agents, etc, as soon as possible* Performs all other duties as assigned or directed**Competency Statement(s)*** Management Skills - Ability to organize and direct oneself and effectively supervise others.* Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.* Interpersonal - Ability to get along well with a variety of personalities and individuals.* Presentation Skills - Ability to effectively present information publicly.* Communication, Oral - Ability to communicate effectively with others using the spoken word.* Communication, Written - Ability to communicate in writing clearly and concisely.* Organized - Possessing the trait of being organized or following a systematic method of performing a task.* Analytical Skills - Ability to use thinking and reasoning to solve a problem.* Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.* Decision Making - Ability to make critical decisions while following company procedures.**Skills & Abilities*** Education: High School Graduate or General Education Degree (GED): Required* Experience: Two (2) years of business office experience* Computer Skills: Must be able to proficiently operate a computer, the Internet, Microsoft Office, other relevant software, and basic office equipment; Must be adept at using HUD and internal accounting software* Certifications & Licenses: Certified Occupancy Specialist (COS) certification a plus; Must have a valid driver’s license* Other Requirements: Prior experience with subsidies, HUD policies, Section 8, Section 236, EIV, and/or tax credits highly desired; Must have strong interpersonal skills and ability to resolve interpersonal challenges and conflicts; Must exhibit a high degree of concern for and patience with others, especially elderly individuals; Must be able to communicate in English and read/interpret documents, instructions, etc, such as procedure manuals, HUD handbooks and schedules and notices; Must be able to write routine reports and correspondence; Must be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals; Must have strong problem-solving skills; Must be highly organized, detail-oriented, flexible and adaptable and able to multitask; Must be able to adhere to all terms and conditions set forth in the United Church Homes Employee Handbook #J-18808-Ljbffr