Lobby Ambassador

Lobby Ambassador JLL

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Lobby Ambassador is the face of exceptional workplace hospitality at JLL's Chicago Cisco Office. In this dynamic, client-facing role, you'll deliver world-class guest and employee experiences through warm, proactive engagement and outstanding service. You'll greet visitors with enthusiasm, anticipate needs before they're expressed, and ensure every touchpointfrom pre-arrival to departurereflects JLL's commitment to creating memorable workplace environments. This position offers the perfect opportunity to combine your passion for hospitality, natural people skills, and dedication to service excellence in a vibrant corporate setting.

What Your Day-To-Day Will Look Like:

• Warmly welcome and assist all guests, visitors, and employees with arrivals, departures, and office orientations
• Provide exceptional face-to-face engagement, ensuring every interaction leaves a lasting positive impression
• Conduct strategic site walks during optimal times to maintain visibility while ensuring continuous lobby coverage
• Serve as the go-to resource for local recommendationsrestaurants, hotels, attractions, and events
• Proactively coordinate with clients and internal teams to anticipate visitor needs and prepare for all arrivals
• Act as a central information hub for campus wayfinding, facility services, and activities
• Support meeting coordination, reception services, and mailroom operations as needed
• Manage high-volume mail and package operations, including receipt, sorting, distribution, and tracking across all carriers (FedEx, UPS, USPS)
• Maintain organized shipment tracking systems ensuring accountability, timely notifications, and chain-of-custody compliance
• Coordinate outgoing mail and courier services, including packaging, labeling, and carrier scheduling
• Oversee mailroom operations, inventory management of shipping supplies, and adherence to security and confidentiality standards
• Build professional networks within the local hospitality industry
• Collaborate across facility management teams to deliver a seamless, hospitality-driven service approach.

Required Qualifications:

• Minimum 23 years of customer service or hospitality-related experience
• Proven track record as a "people person" who thrives on creating exceptional experiences
• Outstanding communication skills with professional written and verbal fluency in English
• Demonstrated ability to multi-task and adapt to shifting priorities while maintaining service excellence and accuracy
• Strong proficiency with Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook)
• Working knowledge of various information technology tools and platforms
• Confident, professional demeanor with exceptional responsiveness and service orientation
• Flexibility and positive attitude in dynamic, fast-paced environments.

Preferred Qualifications:

• Familiarity with corporate or commercial office environments
• Basic knowledge of security protocols (visitor check-in, badge control, access management)
• Understanding of confidentiality and privacy practices in professional settings
• Experience with vendor relationship management and local hospitality networks.

Location:

Chicago Cisco Office (CHG12), Chicago, IL

Work Shift:

8:00 AM 5:00 PM, Monday through Friday

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

49,504.00 23.80 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

On-site Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay