Store Manager - New Castle

Youngstown Area Goodwill Industries, Inc. is hiring a Retail Store Manager to oversee all operations of our New Castle, PA , retail store. This is a leadership role responsible for driving sales, managing staff, ensuring excellent customer service, and supporting Goodwill’s mission of creating employment opportunities in our community.

What You’ll Do

As the Retail Store Manager, you will be responsible for the overall success of the store, including:

• Managing all daily retail operations (sales floor, backroom, donations, merchandising)

• Hiring, training, scheduling, and supervising store employees

• Driving sales, production, and donation goals

• Ensuring excellent customer service and a positive shopping experience

• Maintaining store appearance, merchandising standards, and cleanliness

• Monitoring inventory, pricing, and loss prevention

• Ensuring compliance with safety procedures, cash handling, and company policies

• Coaching and addressing employee performance and attendance

• Preparing reports and tracking store performance metrics

• Serving as a positive representative of Goodwill in the community

• Performing other duties as assigned

What We’re Looking For

• High school diploma or equivalent required (college coursework preferred)

• Prior retail management experience required

• Strong leadership, communication, and organizational skills

• Ability to manage multiple priorities in a fast-paced environment

• Experience motivating teams and meeting operational goals

• Basic computer skills and point-of-sale experience

• Ability to work a flexible schedule, including evenings and weekends

• Ability to stand, walk, lift, and move merchandise throughout the shift

Pay & Benefits

Youngstown Area Goodwill offers competitive pay and a comprehensive benefits package , including:

• Medical, dental, and vision insurance

• 401(k) with company match

• Life insurance

• Generous paid time off (PTO)

• Generous paid holiday time off

• Employee assistance program

• Opportunities for advancement

• A mission-driven workplace where your work makes a difference

Why Work for Goodwill?

When you join Youngstown Area Goodwill Industries, you become part of an organization that supports job training, employment, and community impact. Your leadership helps fund programs that change lives.

Youngstown Area Goodwill Industries, Inc. is an Equal Opportunity Employer.