Housekeeping Runner

Job Description

The stunning Casa Del Mar Resort located in Ormond Beach, FL, is looking for a talented Housekeeping Runner to complete our customer service-oriented team.

If you thrive on building personal connections with Owners, creating wonderful vacation memories for all guests and being part of a supportive, performance focused teams- then you belong with us. We were named on Newsweek's "Top Global 100 Most Loved Workplaces", so if you are looking to join a property with a people-first culture that recognizes performance, you have arrived! Apply today!

Here is why you will like it here:

• Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

The Housekeeping Runner is responsible for driving company success through performing the following tasks to the highest standards:

• Greet guests immediately with friendly/sincere acknowledgement
• Provide customer service to guests, including information about resort services, activities and local attractions
• Make sure that all requests are delivered in timely manner
• Make sure that all items delivered to the guest rooms are clean and in working order
• Check store rooms for availability of cribs, high chairs, pack & play and bed rails and ensure they are in safe condition
• Reports maintenance deficiencies in order to maintain room in compliance with resort standards
• Replenishes linen and guest amenities
• Assists co-workers as requested
• Within position scope, ensure resort is in compliance with all federal, state and local laws, including OSHA
• Uses the following Personal Protective Equipment (PPE): gloves, safety shoes, safety glasses
• Report defective, damaged or lost PPE, or equipment that does not fit properly to management
• Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position.
• Carries out reasonable requests of supervisor or management.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you possess the following minimum qualifications and experience:

• Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests and for business needs.
• Physically able to move large and heavy objects such as: carts, large bags of linen, ironing board, furniture, mattresses
• Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, mops, spray bottles, carpet care equipment, hard floor equipment, hose
• Exposure to cleaning chemicals, vibrations, humidity, cold, heat, dust and noise
• Ability to read and recognize room numbers
• Ability to communicate effectively with guests and team members verbally or in written form
• Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of room
• Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
• Able to lift 75lbs; push/pull carts of 150lbs.
• Display professional image at all times through appearance and conduct
• Previous hospitality experience
• High School / GED
• Previous related experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hospitality industry

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

The Seasonal Housekeeping Runner is responsible for driving company success through performing the following tasks to the highest standards:

• Greet guests immediately with friendly/sincere acknowledgement
• Provide customer service to guests, including information about resort services, activities and local attractions
• Make sure that all requests are delivered in timely manner
• Make sure that all items delivered to the guest rooms are clean and in working order
• Check store rooms for availability of cribs, high chairs, pack & play and bed rails and ensure they are in safe condition
• Reports maintenance deficiencies in order to maintain room in compliance with resort standards
• Replenishes linen and guest amenities
• Assists co-workers as requested
• Within position scope, ensure resort is in compliance with all federal, state and local laws, including OSHA
• Uses the following Personal Protective Equipment (PPE): gloves, safety shoes, safety glasses
• Report defective, damaged or lost PPE, or equipment that does not fit properly to management
• Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position.
• Carries out reasonable requests of supervisor or management.

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you possess the following minimum qualifications and experience:

• Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests and for business needs.
• Physically able to move large and heavy objects such as: carts, large bags of linen, ironing board, furniture, mattresses
• Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, mops, spray bottles, carpet care equipment, hard floor equipment, hose
• Exposure to cleaning chemicals, vibrations, humidity, cold, heat, dust and noise
• Ability to read and recognize room numbers
• Ability to communicate effectively with guests and team members verbally or in written form
• Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of room
• Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
• Able to lift 75lbs; push/pull carts of 150lbs.
• Display professional image at all times through appearance and conduct
• Previous hospitality experience
• High School / GED
• Previous related experience