Manager, Patient Financial Engagement

Emp Status Regular Full time Compensation Range The base pay scale for this position is $84,000.00 - $127,875.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future. What you will be doing Key Responsibilities Operational Leadership Provide day‑to‑day oversight for assigned pod/team operations, ensuring achievement of financial performance targets including cash collections, bad debt reduction, and A/R days. Monitor A/R workqueues and operational reporting to identify trends, address payment delays, and ensure timely and accurate billing and collections. Execute Pre‑Service Financial Clearance operations in partnership with the Director, overseeing outbound estimate communication, deposit collection protocols, and collaboration with Point‑of‑Service teams. Support process improvement initiatives to create more compliant, accurate, and efficient workflows across the department. Team Leadership & Performance Management Directly manage Coordinators and frontline staff, providing coaching, support, and direction to drive team performance. Own hiring, training, evaluation, and performance management for the department, including corrective action with HR and Director support. Conduct formal performance reviews and development conversations, identifying readiness for progression along the career ladder. Foster a positive work environment that recognizes results and encourages professional growth. Vendor & Technology Support Support the Director with vendor oversight, monitoring service level agreements and conducting regular performance scorecard reviews. Coordinate vendor escalation protocols and ensure seamless handoff between outsourced and internal operations. Execute automated MyChart/SMS estimate campaigns and support the integration of AI‑powered tools in partnership with the Training & Compliance Associate. Compliance & Collaboration Ensure departmental compliance with federal and state regulations, including HIPAA, No Surprises Act, Medicare, Medicaid, and financial assistance/charity care guidelines. Partner with Managed Care, clinical teams, IT, and other departments to resolve operational issues, escalating to the Director when cross‑departmental alignment is needed. Serve as an escalation point for complex patient or operational issues, coordinating with the Director on cases requiring senior leadership involvement. Non‑Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards. #J-18808-Ljbffr Dormont Manufacturing Co