Personal Banker

Job Description

Job Description

Personal Banker | $18.50 per hour | Monday–Friday, 8 AM–6 PM, Rotating Saturday Shifts 10AM- 3PM | Fully On-site | Temp-to-hire

What Matters Most:

1. Competitive pay rate of $18.50 per hour
2. Schedule: Monday–Friday, 8:00 AM to 6:00 PM and rotating Saturday shift 10 AM to 3 PM
3. Location: Houston, TX 77058
4. Long term contract
5. Weekly pay with direct deposit or pay card
6. When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance as well as 401K, direct deposit, and our referral bonus program

Job Description:

The Personal Banker is responsible for providing support and coverage to branch banking team members and building and maintaining relationships with members to help them achieve their financial goals. The role is expected to identify their financial needs and offer appropriate solutions, such as opening new accounts, providing loan options, and helping members with their investments. The primary goal is to provide excellent member service while achieving sales targets and promoting the credit union’s products and services. The team member will work closely with other team members to ensure that the credit union policy and procedures are followed and that all member interactions are handled professionally and efficiently. The role may provide support and coverage to tellers and other branches.

Responsibilities:

1. Works purposefully and is driven to provide the best team member experience.
2. Establishes and maintains a positive relationship by creating an exceptional experience and making the member feel valued.
3. Engage members as they enter the branch by welcoming and making them feel appreciated, including managing lobby traffic, checking members into the waiting queue, and scheduling/canceling appointments.
4. Engage with Branch Partners and other lines of business to offer the most appropriate products.
5. Identify changes in members’ financial situation and banking needs and recommend relevant solutions to enhance the member’s financial goals.
6. Recommends and assists members with convenient technology solutions including but not limited to Online Banking, mobile applications, etc.
7. Achieve sales targets as required by management.
8. Member Service functions; open new accounts, checking, certificates, money markets, IRA, CD, account maintenance, and outbound new deposits, etc.
9. Verifies eligibility for new accounts and processes through the system before opening the account.
10. Specialized account functions; separation/divorce account changes, estate expertise, etc.
11. Drives proactive sales conversations through internal and outbound interactions with a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement.
12. Loan origination functions: creating and processing a new loan application. This process includes gathering information from the borrower, assessing their creditworthiness, and determining the terms and conditions of the loan. This may include outbound loan win-back campaigns, etc.
13. Provides timely responses to members and other team member requests.
14. Accountable for the vault, dual-control access, and increased approval authority limits in coordination with leaders of branch locations.
15. Maintains a work area that ensures the safety of all negotiables and confidential records.
16. Orders a cash supply to meet daily needs.
17. Adheres to all security policies for the branch, including the opening and closing procedures of the branch.
18. Implements processes as required by the Bank Secrecy Act and policies and procedures, including but not limited to completing and submitting Currency Transaction Reports, being knowledgeable of signs of unusual financial activities, and reporting signs of unusual activity and/or completing reporting for Suspicious Activity Report as appropriate per procedure.
19. Completes all mandatory compliance testing by deadlines. Implements processes as required by the Bank Secrecy Act and company policies and procedures.
20. May perform teller transaction functions as needed, including deposits, withdrawals, transfers, payments, etc., accurately, and efficiently while complying with all policies, procedures, and regulatory requirements.
21. Performs other related duties as assigned.

Qualifications and Requirements:

1. High School Diploma or equivalent required.
2. Minimum two (2) years’ experience in member service, financial services, or similar retail experience and/or bank teller.
3. IRA and MOD experience preferred.
4. Previous experience working with the public.
5. Previous cash handling experience. . Bondable

Benefits and Perks:

1. Pay range: $18.50
2. Medical, dental, and vision insurance options
3. Training and growth opportunities
4. Weekly pay and convenient location

Your New Organization:

A member-owned financial institution serving people and communities with everyday banking services like checking and savings, loans, mortgages, and digital tools. It focuses on competitive rates, low or no fees, financial education, and personalized support to help people improve their financial well-being. It’s also consistently recognized for strong service and community impact.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

The base pay for this position is $18.50, excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.

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