Membership Sales Associate

Membership Sales Associate
HOTWORX Asheville - Biltmore Village

Part-Time | $16-$18/hour + Quarterly Performance Bonuses

HOTWORX Asheville is looking for a motivated, dependable, and outgoing Membership Sales Associate to join our team in beautiful Asheville, NC.

This position is ideal for someone who enjoys working with people, thrives in a sales-focused environment, and takes pride in creating a great experience for every member and prospective member who walks through our doors.

As a Membership Sales Associate, you will play an important role in growing our membership, following up with leads and prospects, supporting member retention, and representing the HOTWORX Asheville brand both in the studio and online.

What You'll Do
Membership Sales & Growth
Welcome and engage prospective members and guests
Conduct studio tours and explain the HOTWORX workout experience
Conduct Red Appointments/free workout sessions with prospective members
Follow up with leads, prospects, guests, and trial participants
Sell memberships and complete all membership paperwork and system requirements accurately
Educate new members on studio procedures, the HOTWORX app, and available amenities
Follow up with new members to help them get started and stay engaged
Actively contribute to monthly and quarterly membership growth goals
Participate in local prospecting, promotions, events, and other membership-growth activities

Customer Experience & Retention
Provide friendly, professional, and knowledgeable customer service
Build relationships with members and prospective members
Help members understand HOTWORX programs, challenges, retail, and other available resources
Address member questions and concerns appropriately and escalate when needed
Help create a welcoming, clean, organized, and positive studio environment

Social Media & Marketing
Create and post social media content for HOTWORX Asheville
Capture photos and videos in the studio
Assist with Reels, Stories, posts, promotions, and member-focused content
Engage with our online community
Contribute ideas for content and local marketing
Represent HOTWORX Asheville professionally online and in the community

Studio Responsibilities
Complete opening and closing responsibilities as assigned
Maintain studio cleanliness and organization
Follow HOTWORX procedures and daily/weekly checklists
Properly use SAIL POS and other required systems
Maintain accurate member and prospect information
Complete assigned administrative and marketing tasks
Maintain professional appearance and follow company dress and conduct standards
Arrive on time and be prepared to work scheduled shifts
Take ownership of assigned responsibilities and follow through without repeated reminders

What We're Looking For
We are looking for someone who is:
Sales-minded and motivated by goals
Comfortable initiating conversations and asking for the sale
Friendly, outgoing, and confident communicating with people
Reliable, punctual, and responsible
Detail-oriented and able to follow established processes
Comfortable using technology, social media, and computer systems
Self-motivated and willing to take initiative
Coachable and able to apply feedback
Comfortable working independently when needed
Interested in health, fitness, and wellness
Able to represent HOTWORX Asheville professionally

Previous sales, customer service, fitness, or social media experience is a plus, but not required. We are willing to train the right person.

Compensation & Perks
$16-$18/hour
Quarterly performance bonuses
Complimentary HOTWORX membership
Employee retail discount
HOTWORX training and education
Opportunity for increased responsibility and advancement as the studio grows

Schedule
This is a part-time position with scheduled shifts during our studio operating hours.

Our current studio hours are:
Monday-Thursday: 11 AM-8 PM
Friday: 9 AM-6 PM
Saturday: 9 AM-2 PM

Weekend availability, including Saturdays, is required.

About HOTWORX Asheville
HOTWORX Asheville is located in Biltmore Village in one of the country's most beautiful mountain towns. We are a growing fitness studio focused on helping our members build consistent, healthy habits through our unique infrared fitness concept.

If you are someone who enjoys sales, people, fitness, and being part of a growing team, we'd love to hear from you.