Unit Secretary - Med/Surg - 6SE Renal/Oncology

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

We are seeking a detail-oriented and professional Unit Secretary to join our medical/surgical team at our Jackson, MI facility. In this full-time position, you will provide essential administrative support to the 6SE Renal/Oncology unit, serving as a key liaison between patients, clinical staff, and other departments. Your organizational skills and efficiency will directly contribute to the smooth operation of our unit and the quality of patient care we deliver.

• Manage patient scheduling, admissions, and discharge procedures while maintaining accurate records
• Answer multi-line phones and direct calls to appropriate staff members with professionalism and courtesy
• Maintain and organize medical records, ensuring HIPAA compliance and confidentiality at all times
• Input and update patient information in electronic health records (EHR) systems with accuracy and attention to detail
• Coordinate communication between nursing staff, physicians, and other hospital departments
• Prepare and distribute unit correspondence, reports, and documentation
• Greet patients and visitors, providing directions and assistance as needed
• Assist with unit-based administrative tasks including supply ordering and inventory management
• Support clinical staff by preparing patient charts and gathering necessary documentation
• Respond to patient inquiries and concerns with empathy and professionalism
• Maintain a clean and organized front desk and administrative workspace

Qualifications

• Proven experience as a unit secretary, medical secretary, or similar administrative role in a healthcare setting
• Strong knowledge of medical terminology and healthcare operations
• Proficiency with electronic health records (EHR) systems and Microsoft Office Suite
• Excellent organizational and time management skills with ability to prioritize multiple tasks
• Strong written and verbal communication skills
• Demonstrated ability to work efficiently in a fast-paced, dynamic environment
• Knowledge of HIPAA regulations and patient confidentiality requirements
• Professional demeanor with strong customer service orientation
• Ability to work varied shifts as needed for unit operations
• Preferred: Experience in an oncology or renal unit setting
• Preferred: Familiarity with medical billing, coding, or scheduling software systems
• Preferred: Bilingual capabilities (English and Spanish)