Sales Manager, Online

Job Description

Job Description

Do you want to work for a company where your co-workers are co-owners?  We are 100% employee owned!  Smartpress is a fast-growing online printing service, disrupting the traditional printing industry one innovation at a time. Our customers love us (seriously, google Smartpress reviews) and we love them right back, providing an easy online experience, high-quality printed products and world-class customer service. Not to mention our commitment to eco-friendly practices and sustainable materials (“smart” is in our name, after all).

We’re looking for a Sales Manager, Online to lead and inspire our Online Sales team, driving the onboarding, conversion, and early-stage growth of newly acquired online customers. In this role, you will own sales execution and the customer experience during a critical phase of the client lifecycle, serving as the vital catalyst that transforms new accounts into long-term, high-value partnerships.

Operating within a fast-paced, high-volume eCommerce environment, the Sales Manager will direct a team of 6–10 Account Specialists, championing team performance, revenue contribution, and top-tier customer satisfaction. You will optimize onboarding workflows and partner seamlessly across Sales, Customer Experience, and Operations leadership to ensure smooth transitions and maintain world-class service standards. Success in this role means fostering a high-performance sales culture, maximizing account conversion, and accelerating revenue growth through exceptional team leadership and customer support.

Shift available: Monday through Friday, varying shift hours from 7:00 am - 4:00 pm, 8:00 am – 5:00 pm, or 9:00 am - 6:00 pm, with a minimum 3 days in office.

A variety of these traits will help land you this job:

• a high school diploma or GED required; 4-year college degree preferred
• 5+ years of sales and/or customer service experience required
• 2-3+ years of sales leadership experience preferred

On top of that you must have:

• strong leadership skills, with the ability to motivate and inspire team members
• excellent communication skills, both written and verbal, with the ability to build meaningful relationships with internal and external stakeholders
• strong analytical and problem-solving skills, with the ability to leverage data to inform decision-making
• the ability to transfer knowledge and effectively train others
• flexibility and productivity in a fast-paced environment characterized by regular interruptions, all while maintaining a positive attitude

In this position, you will:

• lead, coach, and manage a dedicated team of account specialists driving onboarding, sales support, and early-stage revenue growth for newly acquired online customers
• own overall sales performance and revenue contributions generated during the critical onboarding phase of the customer lifecycle
• drive year-over-year growth in Smartpress sales by ideating, implementing, and analyzing sales processes that capture a larger share of the customer's print budget
• ensure seamless process execution to boost conversion rates, build customer confidence, and foster long-term repeat purchasing behavior
• build a high-performance culture by recruiting, onboarding, training, and actively developing account specialists through regular coaching and performance planning
• optimize lead management and onboarding workflows to guarantee rapid follow-up and a world-class customer experience
• track and analyze early-lifecycle metrics to spot trends, refine compensation plans, and uncover new opportunities for efficiency and satisfaction
• serve as an expert escalation point for complex customer issues, overseeing prompt and effective resolutions
• partner cross-functionally with leadership to implement scalable process improvements, support ongoing training initiatives, and tackle dynamic projects as assigned

To get hired at The Bernard Group, you MUST be:

• able to effectively communicate, both verbally and in writing. Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization
• willing to admit when you make a mistake (it happens to the best of us)
• fiercely loyal to both our customers and team
• trustworthy, reliable, and easy to get along with
• enthusiastic and eager to take on new challenges
• adaptable and willing to wear whatever hat gets the job done

TBG Overview:

• We're a 1,000-person visual merchandising company
• We are 100% employee-owned
• We offer a generous paid time off benefit that increases with tenure
• This is a full-time position in Chanhassen, MN 55317

Compensation Range: $65,000 - $75,000 annually (This position is also eligible for performance based incentives).

*Range reflects our good-faith assessment of our hiring range for this role based on market conditions, experience level, and internal equity considerations.

Benefits Overview:

The Bernard Group offers a competitive variety of benefits designed just for you:

• Healthcare, dental, life insurance, disability
• Paid parental leave
• Retirement Savings programs:
  • Employee Stock Ownership Plan-100% Employee-Owned
  • 401k with a company match
• Career Development Opportunities
• Flexible Work Hours
• Tuition Reimbursement
• Employee Referral Program
• Safe & Clean Manufacturing Environment

What, still want more? We have it.

• A culture of freedom, trust and a passion for excellence!
• Collaboration and teamwork
• Talented, empowered and engaged co-workers by your side
• We have fun!

The Art of Teams at TBG:
We believe teams of top talent with clear objectives will consistently outperform centralized control. We put a great amount of energy into building skilled and diverse teams to handle our most challenging pursuits. It’s the difference between average and being a world class service provider. 

If you have the talent to do this job, a passion for excellence and are interested in joining the TBG team, please complete the form on this page.

Thanks!
The Bernard Group, Inc.