Regional Customer Program Manager

Pay Rate: $71,070.00 per year to $80,855 per year Telecommute Status: Remote with Travel Announcement PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. Job: Regional Customer Program Manager Job Code: AA434 PR-Reg Customer Prgrm Mgr HR Title Group: Distribution and Production Salary Grade: E15 FLSA Status: Exempt Approval Date: February 2026 SUPERVISES: There are direct reports with this position. POSITION SUMMARY Under minimal supervision, the Regional Customer Program Manager oversees the development, growth and retention of the customer account relationship using company project controls, available staff, and resources. Employees of this job class manage employees in multiple locations, ensures account/program development through a greater level of customer care and provides budget analysis and guidance to management on servicing. This position requires strong internal and external relationship management skills, knowledge of business administration, project management, budgeting, planning, resource management, and the ability to direct staff to meet organizational goals and objectives. TYPICAL DUTIES Develop and maintain strong relationships with customers to understand their needs and ensure a successful service experience. Supervises employees and ensures a competent, motivated team through hiring, training, development, counseling and review of employee performance. Organizes, plans, and manages a team of delivery account managers to meet and exceed customer account objectives and service levels. Manages the implementation of department policies and procedures, and partners with internal and external customers in establishing documentation, tools, and processes to promote customer satisfaction. Manage service provider partners, monitor their performance, and work collaboratively to address any issues. Organize and lead the launch of new service deployments within assigned region, serving as the primary point of contact for customers and service providers. Work closely with Senior Leadership to collaborate and align on customer messaging and expectations and serve as customer escalation point to resolve concerns as necessary. Prepare regular progress reports and forecasts for management and customers using account metrics. Ensures that organizational policies and procedures are followed. Conducts and participates in a wide variety of meetings with staff, customer, and management to exchange critical information. Performs other duties and special projects as assigned. MINIMUM QUALIFICATIONS Five or more years of experience in Sales, Program/Account Management, or Customer Service, including at least three years in a supervisory or management role. Computer literacy, including skills to use ERP and CRM databases, presentation, Internet, spreadsheet, and word processing applications. Supervisory skills to hire qualified employees, provide for their professional development, administer performance management and disciplinary processes effectively, and address employee relations appropriately. Ability to effectively supervise and develop assigned team to meet production/service goals while adhering to safety policies and rules. Ability to communicate effectively both orally and in writing; to make presentations and respond to inquiries by senior management, customers and/or employees. Demonstrated leadership, organizational, reasoning, problem solving and analytical and exceptional customer service skills. Human relation skills to build effective relationships with team, customers and public. Advanced computer literacy including knowledge of word processing, spreadsheet, database and presentation software. Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation. Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to establish priorities and solve a wide range of business, operational and strategic management problems. Flexibility to respond to changing work priorities and handle numerous projects at the same time. EDUCATION REQUIREMENTS Bachelor's degree in Business Administration or related field. A comparable combination of formal education and work experience will be considered. CERTIFICATES OR LICENSES REQUIRED Valid Driver's License. PHYSICAL REQUIREMENTS Viewing computer screen/monitor. Utilizing keyboard. Answering phone/making calls. WORK ENVIRONMENT Work is performed primarily in a normal business office environment with some work performed in industrial workplaces. Up to 50% travel is required. Employees may be required to work in excess of 8 hours in a day and/or 40 hours per week. DISCLAIMER The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to constitute or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors. Equal Opportunity Employer PRIDE Industries is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law. #J-18808-Ljbffr