Call Center Representative (Remote) - 473165

Job Description

Department: Federal Services

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Location: Dallas County, TX

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Compensation: $16.61 / hour

Description

TeleSolv Consulting has immediate opportunities to work with the Federal Government as an Outreach Analyst/Call Center Rep . We are seeking dedicated and motivated Customer Service Representatives to provide world-class support to the public. \n
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**PLEASE NOTE**\n

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• To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.
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• MUST dress in professional business casual attire.
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• The hourly rate is $16.61 , which is non-negotiable.
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• Credit check is a MUST for all applicants.
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This is a remote role, and all applicants must be willing/able to work various shifts: Between 9 am and 9 pm Covering Eastern, Central, Mountain, and Pacific Time Zones in the US. Candidates will work directly with the public, handling inquiries, sharing approved information, and ensuring professional and timely responses. This person must also be able to follow the onboarding process which includes acquiring a Public Trust clearance from the government which can take 2+ months.

\n All qualified candidates must live and work within the state of Texas from ONLY one of the locations listed below:

El Paso, TX * Brownsville, TX * Dallas, TX Metro Area * Del Rio, TX * Hidalgo, TX * Laredo, TX * Ft Worth, TX metro area * Corpus Christi, TX * San Antonio, TX * Sierra Blanca, TX * McAllen, TX * Marfa, TX * Harlingen, TX * Denton, TX * Ellis, TX * Hunt, TX * Kaufman, TX * Rockwall, TX * Collin, TX * Fort Lauderdale, FL

Responsibilities:

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• Provide courteous, prompt, and accurate responses to public inquiries, following established protocols and procedures.
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• Share only approved and verified information with the public, ensuring that all communication is clear and compliant with company policies.
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• Handle inbound and outbound customer service interactions via phone, email, or chat in a timely and professional manner.
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• Document all interactions accurately in the company's system for tracking and auditing purposes.
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• Stay up to date with any changes to procedures, FAQs, or relevant information that needs to be shared with customers.
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• Work collaboratively with internal teams to escalate and resolve any issues beyond standard scope.
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• Maintain confidentiality and follow all required data protection guidelines during customer interactions.

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Qualifications:

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• Must be a U.S Citizen
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• High School Diploma or GED
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• MUST hold a Public Trust or the ability to obtain one.
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• At least one (1) year of experience in a customer service role, ideally in a high-volume or public-facing environment.
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• Strong written and verbal communication skills, with a focus on delivering clear and accurate information.
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• Proficiency in basic computer applications and the ability to navigate multiple systems while maintaining focus on the customer.
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• Ability to remain calm, professional, and solution-focused during high-stress situations.
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• Self-discipline and time management skills, necessary for working independently in a remote setting
  
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Preferred Requirements :\n

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• Returned Volunteers (RPCV) are highly encouraged to apply, but this is not required.
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• Experience working in a virtual team or prior remote work experience is a plus.
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• Bilingual (English/Spanish) candidates are preferred due to the diverse customer base

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About TeleSolv :\n
\nJoin the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan.\n
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Background Investigation:

This position requires that you obtain a background investigation. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.\n
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\nTeleSolv Consulting is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, pregnancy, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.