Technical Support Analyst II (Audio-Visual)

Technical Support Analyst II (Audio-Visual)Our client, a waste disposal company, is looking for a Technical Support Analyst II (Audio-Visual) for their Houston, TX location. Responsibilities include:Responsible for day-to-day support, maintenance, troubleshooting and evaluation of conference room audio-visual hardware and software. Assist end users with meeting scheduling, setup, and reported issues.Work with senior audio-visual staff to monitor the health of Microsoft InTune, Crestron, Logitech, Poly, Neat portals and AppSpace digital signage solutions.The Technical Support Analyst II (Audio-Visual) will support daily meetings and events in our 800 Capitol building.Support includes assisting with end-user technical needs, camera tracking, and meeting scheduling.Field support includes remote troubleshooting and end-user training on audio-visual related systems.Daily site walkthroughs of 800 Capitol will be required to proactively identify down systems.Run system health reports to identify issues.Training in production systems and researching new products.Requirements include:Qualified candidates possess experience working with audio-visual equipment including Microsoft Teams Rooms, Crestron, Polycom, Neat and Logitech audio-visual products.Direct experience with all listed systems is not required.A strong desire to learn and grow is required.The role requires the ability to manage multiple tasks, meet deadlines, analyze data, and support reporting activities.Candidates should be self motivated, proactive problem solvers with strong attention to detail, exemplary end user support skills, and the ability to adapt in a fast paced, cross functional environment.Some knowledge of networking basics is highly desirable.Candidate must be able to lift 50lbs, bend, climb ladders and easily maneuver under tables.Why should you apply?Health benefitsReferral programExcellent growth and advancement opportunities