Technical Manager

Technical ManagerThe Technical Manager is the technical owner and commercial executor of one product category. The position carries the category's technical authority — product configuration, application suitability, troubleshooting and continuous product improvement — and executes commercially on it: qualifying opportunities before they are quoted, completing the critical and high-value quotations, and project-managing the important capital jobs through to customer acceptance with the support of the application group project managers. The work spans the category's full value stream: the installed base and competition, field sales support and application definition, quoting to a margin target, project delivery, and the consumables and aftermarket business that follows. The Technical Manager is the subject-matter expert supporting all digital transformation efforts for the category, including its CPQ modules, and drives it toward field quoting by sales. The position calls for a strong presenter who maintains good communication and working relationships with Engineering, Manufacturing, R&D, Supply Chain, Quality, and Sales and Service.Responsibilities include maintaining in-depth knowledge of the installed base and of competitive products, providing applications, technical and training support to customers, Sales, Service, Manufacturing, Quality, Customer Service and licensees, traveling as the category requires to support customers, sales, trials and installations, working with Sales on customer presentations, training and developing the sales team to identify opportunities at customer locations, completing critical and high-value quotations personally, project-managing the critical and important capital jobs on the product line, working with Quality Control and Sales to investigate quality complaints thoroughly, owning the resolution of trouble jobs on the category end to end, providing application and technical support on the category's consumables to customers, Sales, Service and licensees, soliciting input and ideas for new products from customers, Sales, Service and the field, driving and acting as subject-matter expert for every CPQ module in the category, providing input for development of marketing, training and sales tools, and supporting our mission, values and customer message.Kadant Solutions, based in Auburn, Massachusetts, develops, manufactures, and markets a wide range of doctoring, cleaning, filtration, and forming systems and related consumables used in process industries worldwide including construction roofing materials, food processing, metals processing, nonwovens, pulp and paper, textiles and fibers, and tissue. Kadant was named as oneAmerica's Most Responsible Companies 2021-2026 by Newsweek, oneAmerica's Greatest Companies 2025 by Newsweek, and oneAmerica's Greenest Companies 2025 by Newsweek. 100% of Kadant's energy comes from renewable sources. Kadant serves the pulp and paper industry which has recycled 68% of everything produced and 82% of cardboard since 2009, the highest of any processing industry. Kadant serves several process industries including lithium-ion battery production, food processing, metals processing, carbon fiber, nonwovens, textiles, and construction roofing materials. At Kadant, our customer-focused innovation allows us to deliver Sustainable Industrial Processing™ engineering services and technologies to help our customers create more value with fewer inputs.Qualifications include in-depth knowledge of the paper making process, with a BS degree in Pulp and Paper, Mechanical or Chemical Engineering, or a minimum of 10 years experience in a paper mill or with a supplier to the paper industry. In-depth knowledge of cleaning, conditioning, doctoring, filtration and forming system products as they relate to the paper industry. Judgment and decision making, initiative, team player, customer focus, results oriented, sound judgment, high energy level, superior interpersonal ability.