Fulfillment Support Supervisor - Beverly Center

Summary The Fulfillment Support Supervisor leads and supports colleagues completing daily in-store fulfillment tasks. This role models high-quality picking and packing, helps manage workload, and ensures orders are prepared accurately and on time. Responsibilities Train and guide colleagues in picking and packing orders, including buy online pickup in store and same-day delivery. Model packing standards, provide feedback, and allocate tasks and resources to meet workload goals. Use workload projections to plan staffing and monitor fulfillment metrics, including fill rates, ship speed, and ready-on-time performance. Audit outgoing packages, maintain a clean and safe work area, and serve as the store expert on fulfillment technology and processes. Partner with store leaders, participate in workload planning, and develop training for selling colleagues. Requirements High school diploma or equivalent required. One to two years of related experience. Strong interpersonal and communication skills, adaptability, and the ability to work independently and collaboratively. Availability to work a flexible retail schedule, including days, evenings, weekends, and holidays. Ability to stand and walk for extended periods, use handheld and computer technology, and frequently lift or move up to 25 pounds. #J-18808-Ljbffr Brobston Group