Receptionist - Client Service Specialist

Receptionist - Client Service Specialist

CityVet is looking for Client Service Specialists to join our team! At CityVet, we know our team of happy people is as unique and diverse as the pets we care for. We recruit and promote CityVet team members based on their abilities and accomplishments and create a welcoming environment for all.

The Client Service Specialist (CSS) serves as the clinics primary point of contact for all client interfaces beginning with the first impression during any client experience, whether that is on the phone or face-to-face. It is the job of the Client Service Specialist to ensure a pleasant client experience and to build relationships with clients that result in loyal brand ambassadors.

Essential qualifications:

• Computer proficiency
• High school diploma or GED
• At least 18 years of age at the time of hire
• 1 year customer service experience

A day in the life:

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, exams, walk-ins, technician appointments, and surgery appointments.
• Understand, communicate, and properly prioritize scheduled appointments, lobby triage to ensure an efficient and productive schedule and daily workflow, and client education regarding vaccine, wellness, parasite and retail needs.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment by weighing and escorting to exam room, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client's arrival.

At CityVet, we put an added focus on the well-being of our staff members because caring for people and their pets is no easy task. CityVet prioritizes meeting the full range of physical and mental well-being needs of our people.

In addition to health insurance, life insurance, disability insurance, paid time off, a competitive 401k program, vision and dental insurance and HSA options, our full-time employees receive:

• Generous Pet-care Discounts
• Uniform Allowance
• Flexible Schedules
• Growth Opportunities