Service Project Manager

Job Description

Job Description

Job Title: Service Project Manager Job Description

The Service Project Manager leads revenue growth for the Service Department’s HVAC and plumbing offerings, including maintenance agreements, quoted projects, repairs, and upsell opportunities. This high-accountability leadership role focuses on building a disciplined, predictable sales operation through clear structure, pipeline visibility, and actionable sales execution. The role requires a leader who can quickly immerse in the business, build team capability, simplify communication, and drive performance through consistent cadence, clear expectations, and strong follow-through. The position is classified as exempt and requires eligibility to work in the United States, as sponsorship is not available.

• Own and execute revenue strategies across service agreements, quoted projects, repairs, and account growth initiatives to drive overall service department performance.
• Align sales priorities and growth objectives with operational capacity, market conditions, and organizational goals to ensure sustainable and profitable growth.
• Establish measurable revenue targets and translate strategic objectives into clear, actionable sales plans for the team.
• Lead initiatives to increase service agreement penetration, recurring revenue, renewals, and long-term account value.
• Drive accountability for service agreement growth as a core component of business stability and profitability.
• Lead, coach, and develop sales team members and business development representatives through clear expectations, consistent feedback, and structured performance management.
• Foster a high-accountability, low-ego culture centered on professionalism, ownership, communication, and follow-through.
• Build team engagement and execution through consistent leadership presence, coaching, and operational support.
• Implement and maintain structured sales cadences to improve activity levels, execution consistency, and pipeline movement.
• Oversee CRM accuracy, opportunity tracking, and reporting to maintain visibility into pipelines, forecasts, and close probabilities.
• Drive pipeline discipline and forecast accuracy through measurable weekly actions, reporting standards, and team accountability.
• Hold team members accountable to defined sales goals, activity expectations, and operational standards using data-driven performance management practices.
• Identify performance gaps quickly and address underperformance through direct coaching, follow-up, and structured improvement plans.
• Partner closely with operations, service, and account management teams to ensure smooth communication, alignment, and execution.
• Improve cross-functional coordination and communication processes to support operational efficiency and a consistent client experience.
• Follow up with clients to confirm satisfaction with completed projects and identify opportunities for additional services or improvements.
• Participate in company-sponsored client engagement activities to strengthen relationships and support business development.
• Serve as the designated holder of the company’s administrative license and remain up to date on applicable codes and regulations.

• Strong technical knowledge of HVAC systems, including service operations and related mechanical construction practices.
• Plumbing service experience, with familiarity in plumbing construction, highly preferred.
• Proven ability to translate strategy into measurable execution and team accountability.
• Strong experience with CRM platforms, pipeline management, and sales reporting.
• Excellent communication, organization, planning, and follow-through skills.
• Ability to quickly build trust, align teams, and eliminate operational confusion.
• Ability to manage multiple priorities while maintaining consistency and execution discipline.
• Demonstrated experience in construction management, project management, and mechanical construction within a service-focused environment.
• Business development experience related to HVAC service, contract negotiation, and service agreement growth.
• Eligibility to work in the United States, with no sponsorship available.

• People management skills with the ability to lead, coach, and develop a team are highly desired.
• Organizational and change management experience, particularly in highly operational roles with a service and sales focus.
• Experience in HVAC service and plumbing construction environments, including coordination with operations and service teams.
• Comfort serving as an administrative license holder and maintaining current knowledge of applicable codes and regulations.

The Service Project Manager works in a professional, service-oriented environment focused on HVAC and plumbing operations and mechanical construction. The role involves close collaboration with sales, operations, service, and account management teams to ensure coordinated execution and a consistent client experience. The position relies heavily on CRM platforms, structured sales cadences, and data-driven reporting to manage pipelines and forecasts. The work setting emphasizes accountability, professionalism, clear communication, and strong follow-through, with regular interaction with clients and participation in company-sponsored client engagement activities. Dress expectations align with a professional office and client-facing environment, with occasional visits to construction or service sites as needed.

This is a Permanent position based out of Lynnwood, WA.

The pay range for this position is $120000.00 - $180000.00/yr.

Medical, dental, and vision insurance 401(k) plan with company match Health Savings and Flexible Spending Accounts Company-paid life and disability insurance (STD/LTD) Paid Time Off (PTO) beginning at 120 hours annually for full-time employees Seven paid holidays plus one floating holiday Employee Assistance Program Professional development support and tuition reimbursement Employee referral program Wellness program and employee events

This is a fully onsite position in Lynnwood,WA.

This position is anticipated to close on Aug 27, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.