Delivery Team Associate

Description:

Let Wilsons NAPA put YOU in the drivers seat!

We are looking for outstanding and ambitious customer-oriented Delivery Drivers to join our team! NAPA Delivery Drivers are the key to our success, delivering excellent customer service and developing long-standing relationships with our customers.

We offer a competitive pay rate and benefits package that includes medical, dental, vision, and life insurance; 401k Retirement; and Paid Time Off. We are a family owned and operated parts retailer and distributor who prides itself on this employee philosophy PEOPLE before PROCESS

Whether you are seeking full time or part time, we encourage you to reach out and discuss your employment needs.

Qualifications:

The Delivery Driver is an important member of the store team, and is primarily responsible for:

• Providing timely and correct parts deliveries to our wholesale customers
• Following our already provided efficient route of delivery
• Maintaining a professional attitude, conduct, and appearance
• Maintaining the delivery vehicle to include cleanliness and maintenance of the vehicle
• Operating the delivery vehicle in a safe and cautious fashion to maintain a clean driving record
• Back up in-store positions when needed; ADVANCEMENT opportunities always available for those interested in learning more about parts
• Able to lift & carry up to 50LBS regularly, ability to get in and out of the vehicle for entire shift
• Able to comprehend Alpha-Numeric sequences
• Able to follow instructions

PRIMARY JOB FUNCTIONS

The primary functions of this position are to establish and maintain good relations with NAPA customers by providing courteous, efficient, and professional delivery service in a safe and timely manner. This person must also check invoices to ensure that the parts ordered were correctly pulled for delivery to the customer. The delivery driver must account for cash on COD (Collect on Delivery) orders and maintain an accurate, detailed delivery log through the NAPA Delivery Tracker System.

SECONDARY JOB FUNCTIONS

Some secondary, yet essential functions of the position are:

• Assisting with checking in stock orders and stocking products on the shelves
• Cleaning and routine maintenance functions for the delivery vehicle and the store
• Adhering to all safety rules, including the handling of hazardous materials
• Answering the telephone on occasion, participating in training
• Performing all other associated duties assigned by management

SPECIFIC JOB DUTIES

1. DELIVER PARTS

• Be sure correct parts are delivered to the right place
• Handle cash/charge transactions correctly
• Handle core/part returns appropriately
• Maintain a delivery log or tracking system to record all deliveries/pickups made
• Ensure the security or company assets, vehicles, merchandise, building/property and personnel
• Provide pickup service for machine shop when instructed

2. MAINTAIN CUSTOMER SATISFACTION

• Provide timely deliveries
• Know where to park and who to contact at customers location
• Practice effective communication skills
• Report any problems immediately to store management
• Apologize to customer if there is a problem
• Ask about any other needs and thank customer for using NAPA

3. MAINTAIN PROFESSIONAL ATTITUDE, CONDUCT, AND APPEARANCE

• Demonstrate a pleasant, helpful personality, SMILE
• Adhere to NAPA company policies
• Adhere to the code of conduct for the NAPA Professional
• Follow NAPA appearance and dress standards
• Take initiative to assist others with store duties

4. MAINTAIN STORE DELIVERY VEHICLE

• Keep vehicles clean, inside and out
• Inspect vehicle signage, decals and report any repair or replacements needed
• Ensure that the vehicle is properly licensed, and that operating instructions proof of insurance and maintenance records are stored inside the vehicle
• Properly document maintenance records and report any vehicle requirements to management
• Periodically check fluid levels, tire pressure, electrical devices and mechanical components
• Fill fuel tank at time that will not delay deliveries
• Report vehicle requirements, accidents, and violations to management

5. PROVIDE SUPPORT

• Assist in store cleanliness and maintenance
• Keep parking areas clean and picked up
• Help maintain building and property
• Assist with the checking in of stock orders
• Report all overages/shortages/damaged merchandise
• Properly place, display and price merchandise
• Answer phone on occasion, when appropriate

Wilsons routinely seeks delivery drivers that CAN and WILL promote to a role in the company performing as a COUNTER SALES TRAINEE.

Requirements:

PERSONAL REQUIREMENTS

• Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service.
• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts including identifying sequences of numbers and letter accurately and rapidly
• Have a well groomed, neat appearance, complying with NAPA policies on conduct and dress
• Demonstrate excellent communication and organizational skills in a professional manner
• Enjoy working with people in fast paced setting, be competitive yet has the ability to work calmly under pressure
• Possess a valid drivers license and have a DMV driving record acceptable to our insurance company
• Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission
• Be able to work retail hours and at any store location as assigned by management

PHYSICAL REQUIREMENTS

• Capable of lifting and moving merchandise of up to 50 pounds
• Able to move engine blocks, core barrels, and other heavy equipment using moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc
• Able to bend or stoop to floor-level shelves and be able to reach upper shelves (eight feet) with use of stool or ladder when necessary.
• Able to stand and walk for entire work shift
• Able to speak clearly and listen attentively
• Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence.

Compensation details: 15-16 Hourly Wage

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