Teller

Teller Position

Tellers act as service representatives responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders and cash advances. Responsible for balancing each day's transactions and verifies cash totals. Establishes and builds member relationships by identifying members' needs and educating them about specific products and/or services. Enthusiastically cross-sells Credit Union services. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and account maintenance. Certified Tellers should be able to resolve more complex member transactions independently, refer members, as necessary. Responsible for helping members via all channels such as phone, mail, text, email, and assisting members with video solutions, and self-serve channels. Actively promotes and cross sells digital services to members and serves as a digital services expert in the branch. Performs various clerical functions and assists other Service Representatives with duties as required. Serves members promptly and professionally. Ability to attain expected baselines in sales, volume, and service is expected to support branch goals.

Training/Education/Certification: High school graduate or equivalent. Experience Required: None. Previous retail sales or other similar financial institution work experience preferred. Skills/Abilities: Excellent communication skills and willingness to assist others. Ability to successfully recognize and offer sales opportunities. Professional appearance, dress, and attitude. Solid math skills. Attention to detail and accuracy. Ability to operate related computer software, and other business equipment including 10-key, currency and coin counters, cash machines, self-assist machines, video, iPad and telephone.