Relationship Manager I - Business Banking

Position Overview As a Relationship Manager within PNC's Business Banking organization, you will be based in the Milwaukee Market. PNC is an in‑office company that fosters a supportive culture where employees can thrive and achieve balance. Responsibilities Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with basic levels of risk and complexity of needs. Generally works with higher degree of supervision. With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non‑credit products and services. Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks. Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well‑being. Focuses on increasing client engagement and loyalty. Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities. Demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies. Company Expectations Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Education: Bachelor’s degree (or the equivalent education, certification, and experience). Experience: 3+ years of relevant direct industry experience. Preferred skills: Book of business, client relationship building, credit, credit products, customer engagement, decision making, financial analysis, identifying sales opportunities. Competencies: Business acumen, client relationship management, customer experience management, decision making and critical thinking, effective communications, prospecting, selling, tech savvy. Certifications / Licenses: None required. Knowledge and abilities: Relationship management, risk management, financial analysis, credit evaluation, and use of sales tools. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future: medical and prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; and a robust wellness program with financial incentives. Paid time off includes maternity or parental leave, up to 11 paid holidays each year, 9 occasional absence days, and 15–25 vacation days depending on career level and years of service. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. #J-18808-Ljbffr