Bilingual (English/Spanish) Personal Injury Reductions / Closing Specialist

Company Description The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients. We foster a collaborative, innovative, and high‑accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service – to our clients, teammates, and community. Join a firm where professional growth meets purpose and where every role contributes directly to life‑changing client results. Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas. Job Description This is a full‑time, on‑site position Monday – Friday at our office in Miami Lakes, FL. The Reductions Specialist serves as the final point of contact for each case, requiring a positive attitude and polished, professional communication. Key responsibilities include initiating courtesy calls to clients upon case assignment, providing detailed explanations of the reduction process, and meticulously logging phone calls, case statuses, and documents into the online document management software. The Specialist ensures the efficient linkage of releases onto Litify, confirms PIP benefits, and validates damages with a complete provider list. Other tasks include confirming balances due on medical accounts, negotiating bills with providers, sending out reductions promptly, maintaining regular client contact, addressing queries every two weeks, conducting case reviews and personal audits for productivity, and developing and monitoring weekly projection reports. Additional responsibilities may include: Answer, screen, and route incoming calls to the appropriate team member. Take and relay messages or transfer calls to voicemail when staff are unavailable. Log phone calls and upload documents into the online document management system. Provide clerical support to office staff, including faxing, copying, and file organization. Maintain regular communication with clients and respond to questions. Obtain insurance coverage information in a timely manner. Follow up on medical treatment and confirm continuity of care. Request and obtain medical records and billing statements from providers. Communicate with insurance companies regarding treatment status and update adjuster information in the system. Perform additional administrative and case‑related duties as assigned. Qualifications Fluent in both English and Spanish (spoken and written). Willingness to work overtime as needed. Strong written and verbal communication skills. Resourceful and proactive in resolving issues. Self‑motivated with the ability to multitask. Able to work independently with minimal supervision. Benefits Paid Time Off: All employees who work 30 hours per week and above qualify for Paid Time Off. You will accrue a total of 3.08 hours per pay period for a total of two (2) weeks per year. Health Benefits: All employees who work 30 hours per week and above will be eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 – 65% of the employee premium, depending on the selected plan. The medical insurance plans include options for national coverage and free mental health services. There are also dental and vision plans to choose from at the employee’s expense. Disability Benefits: All employees who work 30 hours per week will have Short‑term and Long‑term Disability benefits, paid for by the firm. Life Insurance: For all employees who work 30 hours per week and above, the firm provides 1X earnings life insurance coverage paid for by the firm. In addition, you will receive a firm‑paid accidental death and dismemberment benefit that matches your life insurance coverage. Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance. Retirement: All employees who work 30 hours per week and above qualify for the 401(k) plan. After the employee completes one year of service, the firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting. #J-18808-Ljbffr The Ward Law Group, PL