(Remote) Support Specialist

About the job (Remote) Support Specialist

What your impact will be:

• Assist in migrating documentation to the client knowledge base.
• Take support-related telephone calls.
• Create support tickets in the ticketing system with the goal of accurate documentation.
• Follow tier-one troubleshooting tasks through to completion and document services provided, increasing the knowledge base for all support.
• Collaborate with other members of support on assessing training needs for tier-one support positions.

What we are looking for:

• Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment
• Excellent verbal and written communication skills
• Outstanding customer service and organizational skills
• Exceptional analytical, troubleshooting and problem-solving skills
• Positive, results-oriented mindset
• Ability to multi-task effectively and consistently meet assigned deadlines
• Self-starter with the ability to work well independently and in groups
• Advanced computer literacy, including knowledge of Microsoft Office Products and SQL, is desired

What we can offer:

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs