Housing Quality Standards Specialist

Housing Quality Standards Specialist

Under the direct supervision of a Program Enforcement Supervisor, the Housing Quality Standards Specialist will have the primary day-to-day responsibility of responding to and investigating alleged violations of rules, regulations, policies, procedures, inspection reports, HUD federal regulations by applicant, participants and owners for accuracy.

The below statements are intended to describe the general nature and scope of work performed under this position. This is not a complete listing of all responsibilities or skills required. Other duties may be assigned.

1. Track and investigate alleged violations of Program rules and regulations
2. Maintain records of compliance activities, including any complaints or investigations
3. Receive, log and investigate all Fraud Hotline complaints
4. Collaborates with other departments (e.g., Case Management, Operational Support, Office of Inspector General (OIG), etc.) and to the appropriate existing resources for investigation and resolution of program violations
5. Respond to alleged program violations of rules, regulations, policies, lease, and Statement of Understanding by evaluating or recommending the initiation of investigative procedures.
6. Review the HUD EIV income discrepancy for possible unreported income of participants and make recommendation for possible termination
7. Proactive reviews of regulatory policies and MDHCV administrative plan to stay informed of standards for the HCV program and Reasonable Accommodations
8. Proficiency in the use of all investigative tools, including, but not limited to (Criminal Justice Information System (CJIS), Driver and Vehicle Information Database System (DAVID), Accurint, National Crime Information Center (NCIC), Miami-Dade Clerk of Court records, etc.
9. Serve as back up for ADA Coordinator as necessary

To perform the job successfully, an individual should demonstrate the following competencies:

1. Leadership: Provide lead direction on special projects or processes by clearly and effectively setting course of action; and manage efficiency of processes, materials or programs by providing regular feedback and reinforcement to appropriate staff as required.
2. Performance Excellence: Set high standards of performance; pursue aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; and persist despite obstacles and opposition.
3. Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, monitor and measure the needs of both internal and external customers; talk and act with customers in mind; and recognize working colleagues as customers.
4. Effective Communication: Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively.
5. Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
6. Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
7. Integrity: Must abide by strict ethical standards, integrity, objectivity and confidentiality when dealing with client, employee or financial information, and budget analysis and must avoid any personal conflicts of interest.

Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field; a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service field preferred. Alternatively, a two-year degree with four years of experience will satisfy the qualifications. Must have the ability to interpret and apply regulations pertaining to the program. Must be able to communicate effectively both orally and in writing and have excellent interpersonal skills and possess strong computer and organizational skills.

Nan McKay and Associates (NMA)