Instructional Designer

Instructional Designer

We are looking for a creative, detail-driven Instructional Designer to join our Learning + Development team. This is a newly created role reporting directly to the Director of Learning + Development — and a great opportunity for someone who enjoys building, with real ownership and room to grow alongside a scaling brand.

You'll support the design, development, and delivery of training tools and resources for restaurant teams, including new hire onboarding, operational training guides, leadership development, and new restaurant opening materials. The ideal candidate understands restaurant operations, has experience building adult learning content, and thrives in a fast-paced environment where clarity, consistency, and hospitality matter. Bilingual candidates (English/Spanish) are strongly encouraged to apply. Travel is expected on an as-needed basis (less than 20%) for new restaurant openings and field observations.

Responsibilities

• Lead the evaluation, selection, and rollout of a Learning Management System (LMS) for the company
• Define requirements based on operational needs, team size, and content formats
• Manage vendor relationships, timelines, and internal stakeholder alignment during implementation
• Build and maintain the LMS content library, user structure, and reporting framework

• Design and develop training materials such as playbooks, one-pagers, facilitator guides, job aids, SOPs, checklists, visuals, and workflows
• Translate complex operational processes into simple, practical, easy-to-use learning tools
• Create engaging training content for multiple formats: written, visual, digital, mobile, and in-restaurant assets
• Build and refine tools that support new restaurant openings, menu training, food safety, guest service, management skills, and standard operating procedures

• Write concise, learner-focused content that supports frontline team members with varying levels of experience and language ability
• Support the creation of training modules for self-paced digital learning, classroom facilitation, and hands-on kitchen training
• Collaborate with kitchen leaders, trainers, and operations to ensure accuracy, brand consistency, and operational alignment

• Partner with operations, culinary, HR, and training stakeholders to gather subject matter expertise and validate content
• Work closely with restaurant teams to observe training needs, capture pain points, and test instructional tools
• Support ongoing updates and continuous improvement of training materials based on feedback and field performance

• Manage multiple projects simultaneously with clear timelines, version control, and stakeholder updates
• Maintain organized asset libraries for training materials, templates, and visual standards
• Ensure brand consistency, formatting standards, and version updates across all resources

Requirements

• 2–4+ years of instructional design, training design, or L&D experience (restaurant or hospitality experience strongly preferred)
• Bilingual in English and Spanish
• Video production or editing experience
• Demonstrated ability to simplify complex processes into easy-to-use training tools
• Strong writing, editing, and content organization skills
• Experience with adult learning theory and instructional design methodologies
• Experience evaluating or implementing an LMS platform, or strong working knowledge of LMS systems
• Comfortable using design software (e.g., Canva, Google Suite, PowerPoint, LMS authoring tools such as Articulate Rise or Storyline)
• Ability to collaborate effectively across teams and levels
• Comfortable with occasional travel (up to 15%) for field work and new restaurant openings

Who You Are

• Hospitality-minded, empathetic, and learner-focused
• Excited by the challenge of building something new — you don't need a playbook, you write one
• Obsessed with clarity, simplicity, and usability
• Organized and detail-oriented with excellent follow-through
• Comfortable receiving and incorporating feedback quickly
• Curious, resourceful, and always thinking about how to improve training experiences
• Able to think "restaurant-first" — understanding that tools must work in an actual kitchen, not just in a document

Benefits

• Competitive salary and benefits package
• Bonus potential
• Medical, Dental and Vision insurance
• Paid time off
• 401k match
• Annual cell phone reimbursement
• Free goop kitchen lunch every day in the office.
• goop beauty + kitchen employee discount.
• Opportunity to build and work in a dynamic and innovative environment.
• A chance to make a meaningful impact on a rapidly growing brand.

goop kitchen is an upscale fast-casual concept, founded by Gwyneth Paltrow in 2021, serving real, clean, and delicious food made-to-order. The brand focuses on thoughtfully sourced ingredients and chef-driven menus designed primarily for delivery and takeout.

goop kitchen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law.