Customer Care Associate

**About the role** Embrace a fulfilling journey of professional development within a dynamic and fast-paced production environment as a **Contact Center Customer Care Associate** with Cotality. As the welcoming face of our company, you exhibit professionalism in every customer interaction, prioritizing their satisfaction above all. **Location:** New hires receive 4 weeks of training, often administered via a virtual classroom, but instructor led. This will also include on-the-job training and call shadowing. For training, this role will be on site Monday-Thursday, with the option of working remotely on Fridays. The hours of training are Monday – Friday, 8:00am – 5:00pm. **Basic Qualifications:**1+ years of experience in a customer service/customer support role1+ years of Tech proficiency with MS Office, with heavy use of MS Teams, or Google Suite and a client management system Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail **Preferred Qualifications:** Contact Center experience Hands-on tech proficiency in contact center/ workforce engagement management agent software to retrieve, query, update systems using multiple screens simultaneously, preferably Cisco Finesse, CalabrioCotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. Please navigate to "location" and filter on desired country under the "locations". ex: United States, Canada, United Kingdom, India# We have some exciting news to share with you, CoreLogic will now be called Cotality! Our new brand reflects our commitment to delivering innovative solutions and building deep relationships.Speaking of fresh starts—if you’re thinking about making a change, and you’re someone who wants to work for a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries, apply today!Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at View email address on click.appcast.io or View phone number on click.appcast.io.Please include the following information in your email:The specific accommodation you’re requesting to complete an employment application the position you are applying for (job title and/or job number)View email address on click.appcast.io. Please allow up to three business days to receive a response.Please include the following information in your email:*Your organization’s name**Organization’s location(s)**Brief description of your need*Cotality is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of Cotality. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Cotality or a Cotality recruiter, please contact Cotality at View email address on click.appcast.io.* Please be advised that all legitimate correspondence from a Cotality employee will come from "@Cotality.com" or "@CoreLogic.com" email accounts.* Cotality will not **interview** candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format.* Cotality will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.Please click to view the Cotality Applicant Privacy Statement.By providing your telephone number, you agree to receive automated (SMS) text messages at that number from Cotality regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. #J-18808-Ljbffr