Business Office Manager

Job Description

Job Description

• Manage the daily operations of the facility business office and maintain organized, accurate, and confidential financial records.

• Maintain resident financial files, demographic and payer information, admission-related financial documentation, and account records.

• Review census, admissions, discharges, transfers, and payer information to help ensure resident accounts are accurate and current.

• Monitor accounts receivable, aging reports, outstanding balances, and collection activity; follow up with residents, responsible parties, insurers, and other payers as appropriate.

• Prepare and process resident billing statements and assist with questions or concerns regarding resident accounts and financial obligations.

• Coordinate financial information related to Medicare, Medicaid, managed care, private pay, insurance, and other payer sources in accordance with facility procedures.

• Assist residents and responsible parties with financial documentation and communicate account requirements in a professional and respectful manner.

• Receive, document, safeguard, and process payments and deposits according to facility policy and established internal controls.

• Review account adjustments, credits, refunds, write-offs, and supporting documentation and route items for required approval.

• Participate in daily or routine management meetings and provide updates regarding census, accounts receivable, collections, payer issues, and other business office matters.

• Work with Admissions, Nursing, Social Services, Medical Records, Payroll/HR, and other departments to resolve financial or resident-account issues.

• Assist facility leadership with departmental budgets, invoices, vendor-related documentation, financial reports, and other administrative business functions as assigned.

• Maintain confidentiality of resident, employee, and facility information in accordance with HIPAA, facility policy, and applicable requirements.

• Follow facility policies, internal controls, compliance standards, and applicable federal and state requirements.

• Report suspected billing errors, compliance concerns, fraud, abuse, privacy issues, or financial irregularities to the Administrator or appropriate compliance personnel.

• Perform other business office and administrative duties as assigned by the Nursing Home Administrator.

• Support survey preparation and provide requested business office documentation during audits, reviews, or regulatory surveys.