Front Desk Luxury Spa Concierge

Front Desk Spa Concierge at WoodhouseWoodhouse Spa - Nashville (Midtown) TN. Voted Best of Nashville 2020-2025 by Nashville Scene Awarded America's Favorite Day Spa by American Spa Magazine #1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500 NOW HIRING : Part-Time - Priority Hiring: Sunday and Monday shifts, with other shifts available. Ready to make a difference and be an important part of our Team? Front Desk/Customer Service/Guest Relations At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest. Whether they're here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest's time at the spa from beginning to end.IN THIS POSITION YOU WILL:Open or close the spa depending on your shift schedule.Check-in each guest for their service and assist at check-out after their service has concluded.Answer our multi-line phone system -Schedule services for guests using our MEEVO software system.Retail products and Series.Confirm appointments and help prepare therapists for service day.Pre-book our guests at check-out for future services.Provide amenities to guests when needed.Provide 5 Star Customer Service.Ensure and maintain spa cleanliness and presentation at all times.Ensure Sanitation Standards are met and exceeded in Spa.YOU CAN LOOK FORWARD TO:Health Benefits to include: Health Insurance, Dental & Vision for Full Time Employees401K with 100% on first 4% Employer Match - ALL EmployeesCompetitive hourly wage.Paid Vacation - ALL EmployeesPaid ParkingA fast-paced, team-oriented environment.Being an expert on all Woodhouse Signature Services and MEEVO System software.Continuous customer service and retail product training.Opportunities to grow in our Company and the spa industry.Generous discounts and opportunities to enjoy services and products.WE HAVE SOME GUIDELINES AND REQUESTS:1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.Experience using a scheduling spa software is preferred.Ability to work weekends - 1 Weekend day shift required of all Employees - Currently seeking Sunday availabilityBe flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service StandardsPossess strong professional communication and excellent customer service skillsMust be able to multi-task in a fast paced environment.Must have the ability to stand for long lengths of time.Positive attitude is required.Employment contingent upon successful background check.Woodhouse Spa is a drug-free and smoke-free workplace. Job Type: Part Time Available Job Location: Nashville (Midtown) TN. Required education: High school or equivalent. Required experience: Hospitality: 1 year preferred, not required. Job Type: Full-time/Part Time Compensation: $17.00 per hour