ServiceNow Architect

The ServiceNow/Moveworks Architect is a senior subject matter expert within Corporate, responsible for designing and evolving enterprise-grade architectures that connect ServiceNow and agentic AI platforms like Moveworks to critical business systems and workflows. In this highly strategic role, you will solve complex, cross-functional problems, lead major initiatives, and partner with senior leaders to deliver innovative, scalable solutions that enhance productivity and employee experiences across the company. As a P5 architect, you will be regarded as a skilled, experienced subject matter expert who leads multidisciplinary efforts that carry notable risk and complexity, developing strategies and roadmaps that align technology solutions with corporate objectives. You will mentor teams, collaborate with senior stakeholders, and communicate complex concepts in ways that influence and persuade leaders to adopt strategic architectural directions, ensuring the company remains at the leading edge of innovative, world-class enterprise technology. This role matters because it connects AI, ITSM, and automation capabilities into cohesive, secure, and reliable platforms, requiring strong problem-solving, strategic thinking, collaboration, and communication skills. Define and own the end-to-end architecture for integrating ServiceNow with Moveworks and other AI copilots, enabling intelligent orchestration of workflows and automation across enterprise systems. Develop and maintain technical roadmaps, standards, and reference architectures that guide how ServiceNow, Moveworks, and related platforms are leveraged to deliver scalable, secure, and resilient solutions. Collaborate with architects, engineers, product managers, and operations teams to capture business, functional, and technical requirements and translate them into clear architectural designs and implementation strategies. Lead solution design and discovery efforts for complex, multi-system integrations involving ServiceNow, Moveworks, HRIS platforms, and other enterprise applications, often persuading senior stakeholders to adopt new approaches. Establish and evolve taxonomies, data models, and governance practices that ensure data validity, completeness, consistency, reliability, and integrity across ServiceNow and AI-driven automation ecosystems. Develop documentation, architecture diagrams (current, transition, and future state), and confidence or performance metrics to measure solution effectiveness and drive continuous improvement. Partner with cross-functional teams to ensure seamless integration of ServiceNow and Moveworks capabilities with IT and business processes, promoting collaborative innovation and operational excellence. Serve as a strategic, inspirational problem-solver and mentor, providing guidance, coaching, and thought leadership to engineers and product teams working on AI, automation, and ITSM initiatives. Must Haves (Years of Experience, languages, programs, tools, etc.) Deep expertise in enterprise architecture or solution architecture within large, complex, geographically distributed environments, with a focus on ITSM, automation, or AI-enabled platforms. Strong understanding of ServiceNow platform capabilities (ITSM/ITOM, CMDB, workflows) and their integration patterns with other enterprise systems. Experience designing or integrating AI/automation solutions, ideally involving agentic AI platforms or copilots such as Moveworks and their interaction with systems like ServiceNow and HR technologies. Proven ability to develop and maintain data models, taxonomies, standards, and governance frameworks that support reliable, secure, and scalable enterprise solutions. Excellent strategic thinking, communication, and influence skills, with demonstrated success in presenting complex ideas to senior stakeholders and driving consensus decisions. Collaborative, innovative, and adaptable mindset with the ability to work across multidisciplinary teams and foster strong partnerships. Bachelor's Degree or higher in Computer Science, Information Systems, Software Engineering, Electrical or Electronics Engineering, Business, Technology, or a related field. Minimum 10 years of relevant professional experience in architecture, engineering, or product leadership roles within enterprise technology environments. Competency Areas: 1. Strategic Enterprise Architecture Leadership - Leads the definition and evolution of end-to-end architectures that align AI, ITSM, and automation platforms with corporate objectives. 2. ServiceNow Platform Architecture - Designs and governs architectures leveraging ITSM/ITOM, CMDB, and workflow capabilities and their integrations with enterprise systems. 3. AI and Automation Solution Design - Architects and integrates agentic AI and automation solutions, including Moveworks and copilots, with ServiceNow and HR technologies. 4. Data Modeling and Governance Frameworks - Establishes and maintains taxonomies, data models, standards, and governance to ensure secure, reliable, and scalable solutions. 5. Stakeholder Communication and Influence - Communicates complex architectural concepts to senior leaders and drives consensus on strategic technology directions. 6. Cross-Functional Collaboration and Innovation - Works across multidisciplinary teams to capture requirements and co-create scalable, resilient enterprise solutions. 7. Multi-Agent and Conversational AI Integration - Designs architectures incorporating multi-agent AI, conversational frameworks, and enterprise AI platforms such as Moveworks or Copilot. 8. HR and Digital Employee Experience Solutions - Aligns ServiceNow and AI platforms with HR service delivery and workforce technology ecosystems to enhance employee experiences. 9. Senior-Level Architectural Problem Solving - Operates at a P5 architect level, solving complex, cross- functional problems and owning high-risk, high-impact initiatives. 10. ITSM and Automation Architecture within Corporate Technology - Provides thought leadership in ITSM, automation, and AI-enabled platforms within the enterprise technology job family. Nice To Haves: Experience with multi-agent AI architectures, conversational AI frameworks, or enterprise AI platforms such as Moveworks, Joule.ai, or Microsoft Copilot. Background in HR service delivery, digital employee experience, or workforce technology ecosystems, particularly where ServiceNow and AI platforms intersect. TOGAF certification, ITIL certification, or other relevant technical or architecture credentials (e.g., cloud or security certifications). Bachelor's or advanced degree in a specialized field such as Computer Science, Information Systems, Software Engineering, Electrical or Electronics Engineering, or Business Technology. Education: Bachelor’s degree in Business, Computer Science, Engineering, or a related field. An MBA or advanced degree is a plus. #J-18808-Ljbffr