IT Support Administrator

Company Overview:

MACOM designs and manufactures semiconductor products for DataCenter, Telecommunication and Industrial and Defense applications.Headquartered in Lowell, Massachusetts, MACOM has design centers and salesoffices throughout North America, Europe and Asia. MACOM is certified to theISO9001 international quality standard and ISO14001 environmental managementstandard.

MACOM has more than 65 years of application expertise withmultiple design centers, Si, GaAs and InP fabrication, manufacturing, assemblyand test, and operational facilities throughout North America, Europe, andAsia. Click here to view our facilities. In addition, MACOM offers foundryservices that represents a key core competency within our business.

MACOM sells and distributes products globally via a saleschannel comprised of a direct field sales force, authorized salesrepresentatives and leading industry distributors. Our sales team is trainedacross all of our products to give our customers insights into our entireportfolio.

IT Support Administrator

Roles andResponsibilities:

• Troubleshoot and resolveuser desktop issues (hardware/software/access/security/business applications)
• Escalate issues to Tier3 as needed
• Build, maintain, anddeploy end-user system images on devices
• Manage all work in theservice desk ticketing system
• Provide remote supportfor US & International offices
• Perform all workaccording to the defined process while keeping pace with fast business growth
• Assist in developing anddocumenting improvements to current processes
• Conduct one-on-one andsmall group training to end users on supported technologies
• Assist in the ordering,receiving, storage, deployment, and retirement of PC assets
• Work with third-partyvendors to augment the functions of Internal IT
• Travel periodically tocompany locations

Qualifications:

• Great interpersonal& customer service skills, and a good team player
• 2+ years of related ITSupport experience
• Windows 10troubleshooting
• One or more PC Imagingtools such as tool (Ghost, Acronis, SCCM, LANDesk, KACE, etc)
• Good analyticalproblem-solving skills to isolate and resolve problems
• Experience working froma help desk management system
• Able to lift andpalletize heavy equipment. (PCs, monitors, and printers)
• Strong verbal andwritten communication skills
• Ability to workindependently and in teams reaching high levels of productivity
• Comfortable switchingquickly between tasks
• Demonstrates strongwork ethic
• Ability to adjust tounforeseen challenges and think independently to continue toward goalresolution

Other Special Skills:

• Office 365 experience
• iPhone & Android OSconfig & troubleshooting
• Windows 7/10troubleshooting
• Macintosh support

EEO:

MACOM is an Equal Opportunity Employer committed to a diverseworkforce. MACOM will not discriminateagainst any worker or job applicant on the basis of race, color, religion, sex,gender identity, sexual orientation, national origin, age, disability, geneticinformation, veteran status, military service, marital status, or any othercategory protected under applicable law.

Reasonable Accommodation:

MACOM is committed to working with and providing reasonableaccommodations to qualified individuals with physical and mentaldisabilities. If you have a disability and are in need of a reasonableaccommodation with respect to any part of the application process please callView phone number on click.appcast.io or email View email address on click.appcast.io. Provide your name, phonenumber and the position title and location in which you are interested, andnature of accommodation needed, and we will get back to you. We also workwith current employees who request or need reasonable accommodation in order toperform the essential functions of their jobs.