Automotive Claims Specialist

Job Description

Job Description

Automotive Claims Specialist (Service Advisor, Parts, Warranty, and Technician Experience Welcome)
Bring Your Automotive Experience to a Growing Team
At CareGard Warranty Services, we help customers protect one of their most important investments: their vehicle. We're looking for automotive professionals who want to apply their industry knowledge in a professional office environment while continuing to build a rewarding career.
Whether your experience comes from working as a Service Advisor, Parts Specialist, Warranty Administrator, Service Technician, or another dealership or repair facility role, we'd like to hear from you.
About CareGard
CareGard Warranty Services, part of Automotive Financial Group (AFG), has been a trusted provider of vehicle service contracts and protection products since 1994. We partner with dealerships, lenders, and automotive organizations across the country to deliver reliable protection and exceptional customer service.
Our success is built on a simple foundation: hire great people, treat them well, and provide opportunities for growth. We believe in doing the right thing, serving others with excellence, and continuously improving ourselves and our business.
About the Role
As a Claims Adjuster, you'll review repair claims, determine contract coverage, communicate with repair facilities, and help ensure customers receive prompt and accurate service.
This position is ideal for individuals who understand automotive repairs, enjoy problem-solving, and take pride in delivering exceptional customer service. If you're looking for a career that allows you to use your automotive expertise while enjoying a consistent work schedule, this may be the opportunity for you.
What You'll Do

• Review and adjudicate claims according to contract terms and ancillary policy coverage.
• Verify submitted repair claims and confirm eligibility for coverage.
• Process approved claims and document all activity within the claims management system.
• Communicate with repair facilities regarding repairs, diagnostics, coverage questions, and claim payments.
• Respond to internal and external inquiries regarding claims and coverage.
• Work closely with other adjusters and departments to ensure timely and accurate claim resolution.
• Maintain accurate records, documentation, spreadsheets, and follow-up activities.
• Deliver professional, knowledgeable, and courteous customer service throughout the claims process.

• Automotive industry experience required.
• Service Advisor, Parts, Warranty, or Technician experience preferred.
• Knowledge of vehicle repairs and automotive systems.
• Strong communication, customer service, and computer skills.
• Detail-oriented, organized, and dependable.
• Additional compensation available for bilingual (Spanish/English) employees.
• Ability to work onsite in Grapevine, TX.

• Stability & Work-Life Balance
• Consistent full-time, 40-hour work schedule
• Predictable hours that support work-life balance
• Rotating weekend schedule (not every weekend)
• Paid time off starting in your first year
• Nine paid holidays annually
• A stable, growing company with long-term career opportunities

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Education and Licensing Assistance
• Employee Recognition Programs
• Company Events and Team Celebrations
• Career Growth Opportunities

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