Night Audit Agent | The Htel Lili

Night Audit Agent

The Night Audit Agent keeps The Htel Lili running smoothly after hours welcoming late-night arrivals, closing out the day's business, and making sure every department starts the next morning on solid footing. You'll be the calm, capable presence guests and colleagues count on overnight.

The task at hand includes:

• Serve as the primary point of contact for guests overnight, leading check-in/check-out, billing, and settling folios.
• Field phone calls, emails, and guest inquiries, proactively resolving needs to keep guests happy.
• Accurately input guest information and payments into hotel systems such as Opera.
• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.
• Reconcile and complete all daily front desk tasks, balance room posts, and close out the day's business.
• Run accounts receivable and next-day reports for the hotel.
• Investigate and document safety issues or incidents that occur during the shift, recommending steps to prevent recurrence.
• Communicate any significant guest complaints or issues to the General Manager or Supervisor.
• Maintain a professional, well-groomed appearance and represent the hotel with trusty service throughout the overnight shift.
• Lend a hand to other departments as needed to keep the hotel running smoothly overnight.

What we're looking for includes:

• 1-year related experience with front desk or night audit in a hotel setting preferred.
• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.
• Comfortable with basic arithmetic, accounting reports, and property management/point-of-sale systems.
• Clear verbal and written communication in English.
• Good judgment, calm under pressure, and able to work independently with minimal supervision overnight.
• Ability to maintain confidentiality of guest information and hotel data.

Physical requirements include:

• Ability to stand for long periods and push, pull, or lift up to 25 lbs.
• Flexible schedule, including weekends and holidays.

What's in it for you includes:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).