AMS (Application Support) Lead

Job Description

Hello

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we have contract position for AMS (Application Support) Lead at Cincinnati, OH

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Job Title: AMS (Application Support) Lead

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Location: Cincinnati, OH (Hybrid – 3 Days)

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Hire Type: Contract

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Primary Skills: Application Support. Java or Groovy, React, Dynatrace, Grafana, Servicenow.

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Job Description

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Strong proficiency in Java Groovy

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Frontend development experience with Vue or React

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UC4 Automic job scheduling orchestration

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Dynatrace Humio log analysis and Grafana dashboards

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ServiceNow ticketing tracking reporting and SLA management

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Experience troubleshooting across applications integration and database layers

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Monitoring telemetry and proactive ing implementation

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Key Responsibilities

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Establish and manage ServiceNow first intake triage categorization routing and escalation processes

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Own end-to-end incident and problem management across L1 L2 and L3 support models

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Lead troubleshooting using logs monitoring tools and database analysis to identify root causes

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Define and track SLA metrics including Response Time Resolution Time MTTA and MTTR

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Build and maintain operational runbooks knowledge articles and support procedures

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Publish weekly operational reports and monthly leadership scorecards

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Drive continuous improvement through RCA incident trend analysis and proactive monitoring

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Direct offshore teams review analysis quality and ensure adherence to support processes

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Support UW Automation applications including Submission Intake Renewal Solicitation CAR Document Extraction Summarization Automation Dashboard IPA Reporting and related integrations

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Demonstrate experience managing enterprise application support environments and stakeholder communications.

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Best Regards

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Nora

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View email address on ziprecruiter.com