PHYSICIAN - URGENT CARE

PURPOSE OF POSITION

The Physician is responsible for providing clinical medicine services for Aultman Urgent Care and will promote quality and cost-effective medical care. The physician will care for Urgent Care patients ranging from children 0-17 and adult patients. The physician will provide medical judgment by conducting health assessments, management of acute illnesses, and performing procedures as needed (e.g. ear irrigation, suturing, splinting) and recommending pharmacological and non-pharmacological treatments within the scope of practice. The physician will report to the Director of Urgent Care Operations & the Urgent Care Medical Director.

RESPONSIBILITIES & EXPECTATIONS

• Perform clerical duties.
  • Answer phone telephone calls, screen calls and relay messages to appropriate staff members by either orally, written, or per email. Use of proper telephone etiquette always is required.
• Provide prompt customer service.
  • Greet visitors professionally and tactfully deal with public during all circumstances/situations.
  • Promote a smooth flow of patients through the office by supporting a calm, supportive environment.
  • Assist with follow-up calls to patients to relay test results, and survey patient's regarding their visit.
  • Handles and resolves patient complaints
• Adhere to infection control policy/procedures.
• Adhere to a culture of safety environment for patients, visitors, and staff members.
• Serve as a member of Aultman's health care team that provides quality care to children 0-17 and adult patients in the Urgent Care setting.
• Abides and complies with medical mandates set forth by the Ohio State Medical Board and/or Ohio Board of Pharmacy.
• Provides and manages direct patient care, including history, physical examinations, evaluations, assessments, diagnoses and treatment for a specified patient population.
• Prescribes pharmaceuticals, other medications, and treatment regimens as appropriate to alleviate the assessed medical condition(s).
• Directs and coordinates the patient care activities of nursing and ancillary support staff as required.
• Refers patients to specialists and to relevant patient care personnel as appropriate for necessary follow-up.
• Provides medical direction to clinical staff.
• Coordinates standardization of medical services and documentation for patients.
• Charts in the medical record, assuring accurate and timely completion of data entry into the patient record/ EMR (electronic medical record).
• Institutes emergency medical measures in life-threatening situations. Provides first aid as needed.
• Educates patients on pertinent disease diagnosis, treatment, management, and prevention.
• Obtains a history and physical on each patient pertaining to the patient compliant and review records.
• Perform patient exams independently.
• Perform procedures outlined appropriate for an Urgent Care setting. Those procedures to include but not limited to suturing, ear irrigation, splinting, incision & drainage, etc.
• Performs in house testing when applicable: flu, strep, urinalysis, urine HCG, and glucose testing. Collects and labels specimens correctly according to policy.
• Prioritizes daily tasks.
• Exhibits flexibility with willingness to work any schedule as indicated.
• Performs quality controls daily, if applicable.
• Reinforces/facilitates education.
• Completes annual required competency and education.
• Performs any other duties as assigned under the direction of the Director of Urgent Care Operations and/or Medical Director.
• May participate in planning programs and in developing specific health policies and procedures as required to ensure maximal level of care.
• Portrays professional image follows dress code; communicates with internal and external customers in a professional manner, including appropriate verbal and written grammar.
• Promotes and demonstrates professional standards to enhance the development of the department including:
  • Performs all job functions in an independent manner (as needed or directed)
  • Recognizes and performs job functions with little or no supervision
  • Demonstrates strong organizational skills
  • Responds positively to change in workflow as needed
  • Aids co-workers (as needed)
  • Maintains flexibility to meet department needs, including adjusting work hours
  • Consistently completes assigned work in required time frame; completes other duties as required
  • Collaborates and cooperates with co-workers, supervisors, etc., creating a productive working relationship throughout the organization
  • Actively seeks and pursues opportunities to contribute and demonstrates desire for learning
• Practices Ethical Conduct:
  • Demonstrates honesty and integrity in all functions and relationships
  • Maintains standards of confidentiality, including HIPAA privacy guidelines
  • Always complies with policies and procedures
  • Meets acceptable attendance and punctuality expectations (excluding FMLA)

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent to this position.

Job Requirements

• Education: A valid, unrestricted medical license to practice medicine in the State of Ohio.
• All physicians must be board certified in their specialty and must remain board certified. If physician is board eligible, he/she must become board certified within two years of hire.
• Insurability and maintenance of medical liability insurance.
• Continuing medical education as required by the malpractice insurance carrier.
• Demonstrates proficiency in providing medical care, knowledge, and skills.
• Demonstrates ability to understand and utilize computer systems.
• Demonstrates positive interpersonal skills/communication.
• Function independently, have flexibility, and ability to work with all levels of personnel.
• Demonstrates professional conduct in the clinical setting.
• Ability to make independent care management judgments, solve problems and prioritize workload.
• Strong clinical skills treat a wide array of illnesses and injuries.
• Strong clinical skills with a wide array of procedures and maintain competent e.g. suturing, splinting, ear irrigation, I&D.
• Excellent verbal and written communication skills.
• Family Practice/Internal Medicine or Emergency Medicine experience preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, identity, family status, gender, disability, or veteran status.


WORKING CONDITIONS:

• Schedule dependent upon location, staffing structure, and needs of the department. Scheduled shifts consist of twelve-hour shifts or eight-hour shifts, with weekend/holiday rotation. Weekday operations Monday-Friday 8:00a- 7:30p. Holiday/weekend operations 9:00a-5:00p.
• Based on the demands of scheduling, location of worked hours subject to change to meet staffing demands.
• Lunch and break periods must be coordinated with other staff members to maintain adequate office staffing during departmental operating hours.
• Sitting/standing/moving about intermittently during working hours.
• Subject to frequent interruptions and changes in priority of duties throughout the day.
• Daily computer use.
• Expected to adhere to policies and procedures.
• Expected to fulfill position description requirements.
• Works with highly confidential data and situations; maintain HIPPA.

PHYSICAL REQUIREMENTS ADDENDUM

PURPOSE : To identify specific functions job requirements and work environment factors that could affect job performance.

O = Occasionally = 0- 33% of the work shift or 0- 32 repetitions.

F = Frequently = 34-66% of the work shift or 32-200+ repetitions.


C = Constantly = 67-100% of the work shift or 200+ repetitions.

N = Not essential job requirement.

Activity

How Often Performed

Standing

F

Walking

F

Lifting (70 pounds)

O

Carrying (70 pounds)

O

Pushing (70 pounds)

O

Climbing with (70 pounds)

N

Stooping/Bending

O

Twisting/Turning

O

Kneeling/Squatting

O

Crawling

N

Reaching Up/Reaching Forward

O

Additional information concerning physical requirements for the position:

N/A

HAZARDOUS EXPOSURE CATEGORY:

Category I- Includes tasks that involve exposure to blood, body fluids, or tissues.

All procedures or other job-related tasks that involve an inherent potential for spills or splashes of, or mucous membrane or skin contact with blood, body fluids, or tissues are Category I tasks. Use of appropriate protective measures is required for every employee engaged in Category I tasks.