Resident Services Coordinator & Community HW

Job Description

Job Description

Position Summary: 

Provides comprehensive resident services and community health support designed to promote housing stability, independence, healthy aging, and overall quality of life. Coordinates services, referrals, programs, health education, activities, and community resources while ensuring program requirements are met. Serves as a liaison with community agencies and service providers to identify accessible and cost-effective resources, and partners with on-site staff to address resident needs and barriers that may threaten housing stability. Provides community health navigation, education, and preventive interventions that improve access to care and support resident well-being. May provide transportation for residents to scheduled outings and program activities.

This position does not have direct reports.

Essential Functions:

• Plans, coordinates, and promotes resident participation in on-site activities, educational programs, wellness events, and community-building opportunities.
• Builds positive relationships with residents while maintaining appropriate professional boundaries and supports residents in developing informal networks with neighbors, family, friends, and community resources.
• Provides educational opportunities related to health, life skills, community resources, agency services, and other topics that support resident independence and successful aging in place.
• Develops and distributes monthly resident newsletters, activity calendars, program announcements, and other communications to keep residents informed and engaged.
• Maintains resident activity spaces and supplies, including purchasing and organizing arts, crafts, games, and other materials, and ensures common program areas are clean, safe, and ready for resident use.
• Maintains confidentiality of resident information and ensures required resident services, property amenities, and program obligations are completed and documented in accordance with applicable LURA, CC&R, property, and AllThrive 365 requirements.
• Identifies resident service best practices, training opportunities, and new resources and shares recommendations with property management and leadership to strengthen resident programming and services.
• Maintains awareness of resident safety and security during programs, activities, transportation, and other resident interactions and promptly addresses or reports concerns in accordance with established procedures.
• Safely transports residents and program-related items in AllThrive 365 vehicles, assists residents entering and exiting vehicles as needed, and maintains accurate transportation, mileage, and monthly reporting records.
• Maintains assigned vehicles in a clean, fueled, and safe operating condition; monitors maintenance needs; follows established fleet procedures; and complies with applicable Department of Transportation, Arizona motor vehicle, and traffic safety requirements.

Minimum Qualifications:

Education & Experience, Knowledge/Understanding

• High School Diploma or General Education Diploma
• Minimum of 2 years previous experience in customer service, caregiving or other relevant field
• Valid, unrestricted driver’s license with clear record other than minor moving violations
• Must be at least 21 years of age
• Clear fingerprint background screening through the Department of Public Safety and comprehensive background clearance

Skills

• Strong verbal, written, reading, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population.
• Strong interpersonal skills and demeanor with the ability to build rapport and garner trust with other, garner enthusiasm and maintain a positive attitude 
• Strong customer service skills and a service-orientation
• Strong planning, organization and time management skills in order to meet deadlines
• Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Teams, and Word, and the use of SharePoint.

Abilities

• Ability to have reliable transportation and current vehicle insurance
• Ability to follow-up and follow-through with strong attention to detail
• Ability to work both independently and collaborative as part of a team

• Ability to understand and solve problems by applying basic analytical skills to include undertaking a process of information and data collection and analysis for integration purposes; Identifying and making sets of information and determining their relationships; codifying this data to detect trends and issues in the data and information in a logical and factual manner; making logical deductions from data; and identifying a solution for resolving the problem.  
• Willingness and ability to embody AllThrive 365’s core values:
  • COMPASSION 
  • GROWTH 
  • RESILIENCE 
  • OPENNESS

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.   

• Must be able to lift 25 pounds. 
• Requires bending, stooping, lifting and standing for short periods of time. 
• Requires working in various temperatures. 
• Requires driving a vehicle during daytime. 

Preferred Qualifications:

• Previous experience working with seniors and other vulnerable adult populations
• Associates degree in Social Work, Gerontology or Humanities or related area