Operations Analyst

Carrier Operations Analyst, Outbound LogisticsRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.The Carrier Operations Analyst, Outbound Logistics oversees and optimizes finished vehicle transportation across truck, rail, and ocean modes. Operating out of Normal, IL, this position ensures timely, efficient vehicle deliveries by coordinating with contracted and spot market carriers, managing data, tracking performance, planning capacity, and resolving operational issues. Key responsibilities include driving carrier relationship management, maintaining process standardization, and fostering clear cross-functional alignment across teams. This position is located in Normal, IL or Plymouth, MI.Responsibilities:Oversee truck, rail, and ocean carriers to ensure high service standards and prompt delivery of finished vehicles, tendering freight to both contracted and spot market partners.Maintain high data integrity by entering shipment details into the Transportation Management System (TMS), reconciling entries with Bills of Lading (BOLs), and auditing daily system reports.Lead capacity planning initiatives in partnership with carriers, rail facilities, and service centers.Review KPI metrics with carriers on a structured monthly basis, executing corrective action plans when performance targets are missed.Analyze operational data to pinpoint inefficiencies and trends, applying root-cause analysis in cross-functional settings to implement solutions.Design, document, and deploy standardized logistics workflows.Establish and enforce safety guidelines to safeguard personnel and vehicles.Partner with IT and Procurement teams to streamline new carrier onboarding.Manage carrier damage claims in coordination with the internal OBL Claims Damage team to resolve issues promptly.Schedule: Tentatively Monday through Friday, 10:00 AM – 7:00 PM, with occasional Saturday requirements.Qualifications:Education & Experience: Bachelor's degree in supply chain, logistics, or a related field (or equivalent practical logistics experience).Domain Knowledge: 1-3+ years background in finished vehicle logistics and rail transport is preferred.Technical Systems: Direct experience operating Transportation Management Systems (TMS) and/or yard management platforms.Data Analysis Skills: Advanced proficiency in Google Sheets or MS Excel (e.g., VLOOKUPs, pivot tables, charting, shortcuts) with a proven track record of data-driven decision-making.Communication & Presentation: Strong written and verbal communication abilities, experience creating presentation decks, and comfort presenting to groups.Collaboration Tools: Familiarity with Google Workspace tools and Slack.Problem-Solving Approach: Curious, structured, and continuous-improvement mindset focused on root-cause analysis.Teamwork & Adaptability: Demonstrated ability to collaborate across functional teams, maintain strong operational execution, and flexibly assist in other team roles as required.Pay Disclosure: The salary range for this role is $63,300 - $79,100 for Illinois/Michigan applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and/or equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.Equal Opportunity: Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at View email address on click.appcast.io. Rivian