HR Operations Analyst

Responsibilities Provide superior customer service, accurate and timely first contact resolution to approximately 3,000 employees, managers, and HR professionals across RTX via phone calls, email, chat, and Case Management. Interpret simple and complex company and business unit policies and procedures, having the ability to convey them in a simplified manner. Identify, recommend, create, and audit content or knowledge articles to be added to the external and internal knowledge base. Utilize multiple online systems, including ServiceNow CRM, Enterprise version 5, and Workday, to answer questions, troubleshoot issues, complete requests, and help resolve employee, manager, and HR needs. Educate employees on HR services available and encourage employee and manager self‑service. Promote quality, compliance management, and process improvements using CORE tools and guidance. Ensure adherence to company policies and procedures, with a strong focus on compliance. Requirements Typically requires a university degree or equivalent experience and a minimum of 2 years of prior relevant experience, or an advanced degree in a related field. Previous experience in an HR Shared Services center or a similar customer‑facing environment. 1+ years of experience working with MS Office applications. 1 or more years’ experience with HR policy or other areas of expertise (e.g., Compensation, Benefits, Payroll, Talent Management). Experience with ServiceNow CRM, Workday, and ADP Enterprise version. Excellent problem‑solving skills and strong customer service skills. Strong attention to detail and organizational skills. #J-18808-Ljbffr Jobtailor