Jira Service Management Admin - Part-Time Ops Contractor

Jira Service Management Admin/ Business Operations Contractor Drivemode | Posted Jan 16 Internship Mountain View Unknown Our Mission Driving technology always feels old. Not by a little bit. We believe vehicles can be a thousand times smarter, safer, and more connected to the world around us, and our mission is to see it happen. In 2019, we joined forces with Honda as their first startup acquisition, and now we’re expanding our vision into building the future of electric vehicles (BEV) for millions of people around the world. Why Drivemode Join Drivemode for an exciting startup environment and a vibrant culture that combines impactful work, competitive compensation, and excellent benefits. By becoming a part of our team, you'll contribute to a crucial mission that revolutionizes the way people engage with vehicles, addressing both business needs and the world's environmental challenges. This presents an exceptional opportunity to be at the forefront of innovation and drive Honda's success in the EV market. About the Role Drivemode is looking to hire a Jira Service Management Admin to join the Operations team on a part time basis. 20 hours per week for 6 months duration. What You’ll Be Doing Model request types, forms, queues, and multi-step approval matrices (by amount, department, cost center, category) Implement JSM Automation (routing, notifications, escalations) and build an easy-to-use self-service portal Define triage/prioritization rules and working instructions so AP/AR and Procurement can operate as JSM agents Publish lightweight dashboards for throughput, lead/cycle time, backlog age, and reopen rate (using standard JSM reports/dashboards) Maintain Confluence knowledge (FAQs, runbooks, approval policies) and keep portal forms/KB in sync Partner with PMs, Engineers, HR, and Finance stakeholders across the US and Japan to drive lightweight adoption, coordinating across time zones and flexing hours for occasional late meetings (JST, with advance notice) What We Are Looking For Hands‑on JSM administration (request types, workflows, queues, Automation) Procurement intake basics (purchasing requests, vendor onboarding, supplier changes) Account Payable basics (invoice‑to‑approval‑to‑payment; refunds) Experience translating approval matrices (amount/department/cost center/category) into JSM forms and routes Strong data reconciliation (ID/name normalization, exception detection, audit‑trail awareness) Nice to have Familiarity with ticketing/approval tools Slack/Teams notifications integration Basic understanding of cost‑center/GL mapping (for approval‑matrix design) EEOC Statement Drivemode is proud of a very diverse team with employees coming from 5 continents/11 countries as of today. Diversity in our workplace has played an important part in our success; we recognize each employee’s unique background, knowledge, experiences, ideas, and viewpoints which are all critical in developing a product that has the greatest impacts on drivers all over the world. Drivemode provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, gender, national origin, sexual orientation, gender identity, disability, or any other characteristics that make you unique. This is the position's total compensation package. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role‑dependent factors. We welcome direct conversations with each candidate about compensation in all of our initial calls. #J-18808-Ljbffr