Director of Operations

POSITION OVERVIEW Everest Client seeks an accomplished, hands-on Director of Operations to lead and optimize a diverse portfolio of customer-facing business operations. This executive leadership role will oversee multiple business units spanning hospitality, food and beverage, retail, lodging, recreational accommodations, and other property-based operations. The Director of Operations will partner closely with executive leadership to drive operational excellence, financial performance, strategic growth, and an exceptional guest experience. KEY RESPONSIBILITIES Provide leadership and oversight for day-to-day operations across multiple business units, ensuring alignment with organizational goals, operating standards, and guest expectations. Develop and implement operational strategies, policies, procedures, and process improvements that drive efficiency, consistency, and profitability. Partner with executive leadership to establish business objectives and translate long-term strategy into actionable operating plans and measurable KPIs. Lead strategic initiatives, special projects, operational enhancements, and growth opportunities. Oversee operational budgets, forecasting, cost management, and resource allocation while identifying opportunities to improve margins and financial performance. Monitor key business metrics, including revenue, expenses, operational efficiency, guest satisfaction, and profitability. Lead, mentor, and develop a diverse team of operational and departmental leaders, fostering accountability, collaboration, and continuous improvement. Establish and maintain high standards for quality, safety, cleanliness, maintenance, compliance, and property operations. Partner with internal leaders to enhance customer engagement, guest satisfaction, repeat business, and overall experience. Identify operational challenges and implement practical, scalable solutions in a fast-paced and dynamic environment. QUALIFICATIONS 8+ years of progressive operations leadership experience, including significant senior-level responsibility within a complex, multi-department or multi-unit environment. Experience in hospitality, retail, food and beverage, lodging, resort, property management, or other customer-facing operations strongly preferred. Strong financial and business acumen, including experience managing P&Ls, budgets, forecasting, cost control, and margin improvement. Demonstrated ability to lead diverse teams across multiple business functions. Proven success driving operational improvements, strategic initiatives, and organizational growth. Excellent leadership, communication, problem-solving, and decision-making skills. Hands-on, entrepreneurial leadership style with the ability to balance strategic thinking with disciplined execution. Bachelor’s degree in Business, Hospitality Management, or a related field preferred. #J-18808-Ljbffr