Patient Service Specialist - Atrium Health Matthews Physical Therapy FT

Department 05602 GCMG CNSA: Matthews - Outpatient Rehabilitation Status Full time Benefits Eligible Yes Hours Per Week 40 Schedule Details / Additional Information Monday-Friday 8:00‑5:00. May require travel to Ballantyne. In September we will be moving to a new location: 11415 Golf Links Dr, Charlotte, NC 28277. Pay Range $19.80 – $29.70 Essential Functions Exemplify caring and compassionate customer service to create an excellent patient experience. Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations. Demonstrate critical thinking skills and decisive judgment in an often-hectic environment, and work cohesively on a team and independently with minimal supervision. Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience. Encourage patient utilization of front-end technology during the registration process. Enter and maintain confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter, assist billing functions accurately, and/or direct to appropriate billing office. Demonstrate proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations. Monitor inventory and stock medications, narcotics, and emergency medications/equipment. Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. Education, Experience and Certifications High School Diploma or GED required. Computer experience required. Customer relations experience required. Experience with medical records software preferred. Front‑desk practice experience preferred. Our Commitment to You Advocate Health offers a comprehensive suite of Total Rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, career development programs, and more. Compensation Base compensation listed within the pay range based on qualifications, skills, relevant experience, and/or training. Premium pay such as shift, on‑call, and more based on a teammate’s job. Incentive pay for select positions. Opportunity for annual increases based on performance. Benefits And More Paid Time Off programs. Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability. Flexible Spending Accounts for eligible health care and dependent care expenses. Family benefits such as adoption assistance and paid parental leave. Defined contribution retirement plans with employer match and other financial wellness programs. Educational Assistance Program. Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full‑time, part‑time, per diem, temporary, etc.); please ask a recruiter for more information during an interview. About Advocate Health Advocate Health is the third‑largest nonprofit integrated health system in the United States. #J-18808-Ljbffr Hugh Chatham Health