IT - SYSTEM_ANALYST

Posted Friday, February 6, 2026 at 5:00 AM | Expires Monday, June 1, 2026 at 3:59 AM Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association. Overview The Systems & Business Operations Analyst is a hybrid technical and operational role responsible for supporting, analyzing, andoptimizingthe organization’s business systems, applications, and associated tools. This position provides cross-functional technical and analytical support across the organization and serves as a key liaison between IT, business units, and end users to ensure systems are effectively aligned with operational and strategicobjectives. The role encompassestechnicalsystem administration, data analysis and reporting, process improvement, documentation, training, and stakeholder engagement, while proactivelyidentifyingopportunities to enhance system performance, data integrity, and user experience. The position requires strong customer service, troubleshooting, and problem-solving skills across enterprise applications, business systems, and end-user technologies, and the ability to work independently and collaboratively, communicate effectively with technical and non-technical stakeholders, and apply analytical thinking to support business outcomes. The position supports a variety of enterprise applications, including CRM, ERP, HRIS, reporting and analytics, ITSM, and other integrated business systems. Essential functions Serve as a primary point of contact for escalated system and application issues beyond Tier 1, ensuring timely resolution and root cause analysis. Administer and maintain enterprise business systems and applications, including user access, roles, permissions, and configuration settings. Monitor system performance, data integrity and user activity to ensure reliability, security, and compliance with organizational standards. Coordinate with internal IT teams and external vendors to manage system updates, patches, integrations, and issue resolution. Business Operations & Process Optimization Partner with business unitsto understand operational workflows and translate requirements into system-supported solutions. Identify opportunities to streamline automate, and improve business processes using enterprise systems, integrations, and reporting tools (e.g., APL Integrations, reporting dashboards Support cross-functional initiatives that rely on system data to enable operational efficiency, service delivery, and informed decision-making. Training, Documentation & Change Management Develop anddeliver end-user training including onboarding, refresher sessions, and new system or feature rollouts. Create andmaintain system documentation, including standard operating procedures (SOPs), user guides, and knowledge base articles. Support changemanagement activities related to system enhancements, ensuring clear communication, user readiness, and minimal operational disruption. Stakeholder Engagement & Communication Act as a liaison between IT, business units, and vendors to ensure alignment on system-related initiatives and priorities. Participatein service reviews, governance forums, and project planning activities to represent systems capabilities and user needs. Communicate systemsoutages, changes, and updates to stakeholders in a timely and professional manner. DataIntegrations,Analysis & Reporting Generate, analyze, andinterpret system reports to support operational insights, performance tracking, and strategic planning. Ensure dataquality and consistency across enterprise systems by establishing validation controls and supporting data correction efforts. Respond to adhoc reporting requests and develop dashboards that provide actionable insights to leadership. Supportand monitor data integrations across enterprise platforms to ensure accuracy and reliability Project & Service Readiness Assist withsystems-related projects, including requirements gathering, testing, implementation, and post-deployment support. Contribute toservice readiness by documenting support procedures, escalation paths, and service level expectations. Provide backup support for the Service Delivery Manager and contribute to succession planning by shadowing leadership responsibilities. Qualifications and skills 3 years of experience in IT support,systems administration, business systems analysis, or business operations support. Strong understanding of enterprise business systems, system administration concepts, and IT Service Management (ITSM) practices. Strong understanding of Member Management and CRM platforms (Club Automation) Preferred Strong understandingof various Enterprise Application Stack Strong dataanalytic and systems administration skills Excellent analytical, problem-solving, and troubleshooting skills. Strong communication and interpersonal skills; able to work with technical and non-technical stakeholders. Experience developing process documentation, delivering end-user training, and providing system support. Familiarity with scripting, automation, or integration tools is a plus. Ability tomanage multiple priorities in a fast-paced environment. Strong customerservice orientation with a proactive, collaborative mindset. Education Associate's degree in information systems, Business Administration, ora relatedfield; or equivalent technical training and experience.Bachelor'sDegreea plus. Physical requirements Ability to stand for long periods of time Ability to bend, stoop, reach, and climb without any difficulty Lifting up to 50 pounds Licenses, Certifications, etc. ITIL Foundations certification (or willingness to obtain within 4 months). Smartsheet Core App Certification (or willingness to obtain within 2 months). Microsoft Power Platform (Power Automate/Power BI) Cloud fundamentals (Azure), or other certifications related to automation, system integration, or data analytics Work environment Office-Based, ability to work in an office setting. Position may require extendedhours,including evenings and weekends, travel to multiple worksites,and occasional out-of-town travel. Hybrid workopportunities areavailable at the discretion ofthe supervisorandperorganization policy. Salary The salary range for this position is $87,000K to $97,000K. The actual salary offered will depend on the overall qualifications of the individual applicant for the positionand the budgeted amount for the role. CA offers a positive, fun work environment and a generous benefits package.Full-time benefits include medical, dental, vision, life insurance, 401(k),a freeFit & Play membership, Wellness benefits w/perksand paid leave. Columbia Association is an equal employment opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military/veteran status, or any other characteristic protected by local, state or federal law. EOE/ADA. We encourage applications from candidates who can contribute to the diversity of our organization. Over and above non-discrimination, CA’s mission includes engaging our diverse community and meeting the evolving needs of a dynamic and inclusive community. That’s why we welcome folks of diverse or marginalized backgrounds and abilities to apply to become part of the CA team. #J-18808-Ljbffr