Call Center Specialist

Community Healthcare Network (CHN)

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.

Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

Position Summary

The Full-Time Call Center Specialist will be responsible for clear communication with callers and provide assistance that produce customer satisfaction.

Job Function

• Answers all incoming telephone calls in a professional manner at all times.
• Ensures that all calls are handled in an expedited and efficient manner accurately and courteously.
• Ensures use of professional language and grammar avoiding slang and lingo.
• Maintains an upbeat tone of voice when responding to customers throughout the entire call.
• Schedules appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
• Informs and provides basic information regarding CHN Health Centers, directions and all available services.
• Assesses/troubleshoots caller needs and transfers calls to the appropriate staff within the department as needed.
• Confirms the purpose of the call, paraphrasing and asking pertinent questions to ensure they are addressing the concern.
• Conveys ownership of the call and offers appropriate options for resolution to reduce call backs from the customer.
• Performs other related duties as assigned.

What We Look For

• High School diploma or equivalent.
• Minimum two (2) year related healthcare experience.
• Bilingual Spanish is Preferred.