Customer Service & Volunteer Intern

Customer Service & Volunteer Intern

Salary Range $17.00 - $17.00 Hourly Position Type Internship

Duties

Under the supervision of the Owens Center Assistant Manager and the Volunteer Manager, the Customer Service & Volunteer Intern will be responsible for the following:

Owens Ice Center:

• Assist the front desk staff with customer service functions such as answering phones, greeting guests at the facility, and other operational tasks on Tuesday, Wednesday, and Thursday afternoons/early evenings.
• Assist in maintaining the appearance and cleanliness of all designated areas.
• Assist with concession operations as needed.
• Assist with assigned duties related to the skating program.
• Follow all Peoria Park District rules, policies, and procedures.
• Follow all safety procedures that pertain to the duties performed; support all aspects of the District's safety program.
• Perform all other duties as assigned.

Volunteer Department:

• Lead and supervise the special event volunteers at assigned Peoria Park District events and facilities. There will be a heavy focus on Peoria Zoo's "Zootober" event series on Fridays in October starting at 3:30pm.
• Volunteer recruitment and administrative office duties will also be included.
• As part of the internship program, all interns will assist in several Peoria Park District events, as assigned.
• Follow all Peoria Park District rules, policies, and procedures.
• Follow all safety procedures that pertain to the duties performed; support all aspects of the District's safety program.
• Perform all other duties as assigned.

Essential Functions:

• Ability to stand, bend, stoop, and sit for extended periods of time.
• Ability to lift and carry up to 50 pounds.

Qualifications

Education: Current active college undergraduate student (Sept 2026 - Dec 2026). This internship program is funded through June 2027 due to a grant from the Illinois Criminal Justice Information Authority and available to college undergraduate-aged individuals up to 20 hours per week; 10 hours at Owens Ice Center and 10 hours at Noble Center with Volunteer Department.

Knowledge and Ability:

• Ability to focus on detail-oriented tasks.
• Ability to communicate both orally and in writing.
• Some familiarity with Microsoft Office is preferred.
• Ability to be professional, respectful, accountable, innovative, safe, and equitable to both internal and external customers.
• Must have reliable transportation.
• Ability to work evening and weekend hours as needed.

Perks:

• Part-time employees enjoy discounted recreation classes and free admission to select Park District facilities.

The Peoria Park District hires without regard to race, color, religion, sex, age, national origin, citizenship status, ancestry, sexual orientation, marital status, disability, pregnancy, military status or unfavorable discharge from military service, protected veteran status, or on the basis of any characteristic protected by law.

All qualified individuals are encouraged to apply.

AN EQUAL OPPORTUNITY EMPLOYER.