Remote: Account Executive (Sales)

As an Account Executive at WEX, you are the accountable owner of the post-sale client relationship, responsible for delivering value, strengthening partnerships, and ensuring long-term customer success. This role requires extreme ownership—you are responsible for protecting and growing your accounts, minimizing attrition, driving renewals, and ensuring a world-class client experience. You will serve as the strategic partner and trusted advisor to your clients—deeply understanding their goals, operations, and industry—while aligning WEX’s solutions to help them grow and succeed. Your impact will directly influence account growth and increased annual recurring revenue (ARR) for WEX. Through proactive engagement, strategic planning, and product enablement, you will drive adoption, retention, and long-term loyalty. Within the small business market you will be crucial in building strong, collaborative relationships, understanding customers business objectives and ensuring they realize significant value from our products and services. This role requires an experienced individual adept at building rapport with diverse stakeholders, analyzing data to identify opportunities for improvement while collaborating effectively with internal teams to deliver impactful customer experiences focused on their success. Within the small-market team you will balance strategic customer engagements while utilizing one-to-many digital engagements driving education and product awareness across many customers. Strategic Client Partnership & Ownership Serve as the primary post-sale point of contact and strategic advisor for assigned client accounts Champion client success through regular touchpoints, planning sessions, and business reviews Account Growth & Revenue Impact Take full ownership of account growth and retention, directly contributing to increased ARR for WEX Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps Develop enablement plans that support customer-specific business outcomes Service Ownership & Escalation Leadership Coordinate with internal teams (Sales, Product, Engineering, Support, etc.) Prevent reactive service by identifying friction points early and proactively addressing them Proactively share relevant product updates, enhancements, and news Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements Represent the voice of the customer within WEX Continuously contribute to the evolution of customer success strategies, playbooks, and best practices Minimum 3-5 years of Customer Success or Account Executive experience Bachelor’s degree or equivalent relevant experience Advanced knowledge of HSA, HRA, FSA, Commuter, COBRA, Retiree Billing, and FMLA Billing preferred Strong understanding of Savings & Spending and COBRA regulatory requirements Proven track record of managing client relationships and driving account growth Experience with renewals, expansions, and achieving retention and revenue targets Excellent communication, presentation, and relationship-building skills Ability to work cross-functionally and manage multiple priorities independently Proficiency in CRM and client engagement platforms (e.g., Salesforce) The base pay range represents the anticipated low and high end of the pay range for this position. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.