Rental Operations Manager

Hawthorne CAT® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/Disability/Protected Veteran Status Hawthorne CAT® participates in E‑Verify. Rental Operations Manager Reports to: Corporate Machine Rental Manager FLSA Status: Exempt Division: HPC Department: Rentals Location: Waipahu Position Summary The Rental Operations Manager is responsible for all operational activities associated with rental transaction processing from inception to return to ready status, all in a manner consistent with delivering Hawthorne and Caterpillar annual business plan goals and objectives. Essential Functions Responsible for the overall supervision, development and performance management of Rental Coordinators, Rental Service Manager, and Heavy Truck Driver(s) with a clear emphasis on safety culture development. Works with direct supervisor continuously analyzing rental fleet performance, inventory levels, technician efficiency, return to ready metrics, and customer loyalty to ensure alignment and achievement of utilization, PAD, and ROI targets and objectives. Maintains fleet condition through PM tracking. Reviews WIP with service team. Responsible for all trucking activities (pickup and delivery) including regulatory compliance of in‑house or outside haulers. Ensures technicians are properly trained on products offered by Hawthorne. Works with Allied vendor manufacturers on training program offerings. Leads Rental Protection Plan claim process. Maintains good customer relationships. Interfaces interdepartmentally, promoting good working relationships. Interfaces with Caterpillar factory representatives on matters pertaining to rental business. Responsible for other duties, as assigned. Education, Experience, and Skills Required Must have a high school degree or equivalent, Bachelors degree in Business Administration preferred. Must have a minimum of 5–7 years progressive experience in equipment/rental management in the construction industry. Must have a minimum of 3 years of management experience. Must have excellent interpersonal skills. Must have the ability to communicate clearly, both orally and in writing. Must have a positive attitude and be a self‑starter. Must be organized and a good planner with the ability to set and meet goals. Must have PC skills, specifically experience with Microsoft Office. Must have a valid State of Hawaii Drivers License with a good driving record. Physical Demands Walking and moving about on foot, often up and down stairs. Handling: Seizes, helps, or works with hands. Lifting: Raises or lowers miscellaneous paperwork. Reaching: Extends hands and arms in any direction. Stooping: Bends body downward and forward by bending at knees or waist. Standing: Remains in standing position if required to perform various functions of the job. Vision: Read computer and paperwork. Talking: Communications by phone and in person. Sitting: Sits at desk. Sits for long periods of time. Climbing: Climb on and off earthmoving machines/engines. Travel: Frequent (monthly) day trips to assigned branches, with occasional overnights for company meetings, Caterpillar training, etc. Environmental Noise: Works in conditions with constant or intermittent noise. Temp/Weather: Works in an office environment, with occasional shop requirements. Benefits Offered Competitive Compensation A great work environment and culture Career growth and advancement opportunities Training Medical, Dental and Vision plans Medical video appointments available Health Savings Account available Paid Time Off (PTO) Pay 401(k) Plan + Company Matching Health and Dependent Care Flexible Spending Accounts Life & Accident Insurance Employee Assistance Programs Legal Plan Travel Assistance Plan Wellness Programs Referral Bonus Program Longevity Bonus Program Recognition Programs and much more Hawthorne CAT discounts Boot Reimbursement Tuition Reimbursement Company‑Supplied Uniforms Advanced Technical Training Estimated Compensation $115,000.00 - $130,000.00 annually Accommodations Reasonable accommodations for essential functions of the position will be considered. EEO Statements Hawthorne CAT® is an Equal Employment Opportunity/Affirmative Action Employer. M/F/Disability/Protected Veteran Status Hawthorne CAT® participates in E‑Verify. Equal employment opportunity, including veterans and individuals with disabilities.

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