Customer Success Associate
$50k - $70kFull-time
Careerscape
We are supporting our client on a search for a Customer Success Associate who will be the friendly, capable face customers rely on every day. This is a launchpad seat for someone early in their career who wants real customer-facing experience at a high-growth company.
You will work alongside seasoned CS operators, learn how modern SaaS retention works, and own a portfolio of customers from day one. We are intentionally open to recent grads, internship grads, and career changers with great communication skills and a service mindset.
Responsibilities
- Serve as the primary point of contact for a portfolio of customers
- Onboard new customers and guide them through the first 90 days
- Run regular check-ins, QBRs, and product training sessions
- Identify expansion and renewal opportunities and partner with sales
- Track customer health, usage, and engagement metrics
- Document customer feedback and share insights with product
- Coordinate with support, billing, and engineering to resolve issues quickly
Requirements
- 0 to 2 years of customer success, support, sales, or hospitality experience
- Strong written and verbal communication skills
- Comfort learning new software quickly
- Empathy, patience, and a genuine desire to help
- Open to recent grads, internship grads, and career changers
- Bachelors degree preferred but not required
Benefits
- Fully remote work environment
- Competitive salary with annual reviews
- Medical, dental, and vision insurance
- 401(k) with employer match
- Generous paid time off and paid holidays
- Annual learning and development stipend
- Home office setup support
Job Type: Full-Time | Work Type: Remote | Industry: Customer Service | Experience: Entry
Vacancy posted 10 days ago
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