Customer Success Associate

$50k - $70k

Full-time

Careerscape

We are supporting our client on a search for a Customer Success Associate who will be the friendly, capable face customers rely on every day. This is a launchpad seat for someone early in their career who wants real customer-facing experience at a high-growth company.

You will work alongside seasoned CS operators, learn how modern SaaS retention works, and own a portfolio of customers from day one. We are intentionally open to recent grads, internship grads, and career changers with great communication skills and a service mindset.

Responsibilities

Serve as the primary point of contact for a portfolio of customers
Onboard new customers and guide them through the first 90 days
Run regular check-ins, QBRs, and product training sessions
Identify expansion and renewal opportunities and partner with sales
Track customer health, usage, and engagement metrics
Document customer feedback and share insights with product
Coordinate with support, billing, and engineering to resolve issues quickly

Requirements

0 to 2 years of customer success, support, sales, or hospitality experience
Strong written and verbal communication skills
Comfort learning new software quickly
Empathy, patience, and a genuine desire to help
Open to recent grads, internship grads, and career changers
Bachelors degree preferred but not required

Benefits

Fully remote work environment
Competitive salary with annual reviews
Medical, dental, and vision insurance
401(k) with employer match
Generous paid time off and paid holidays
Annual learning and development stipend
Home office setup support

Job Type: Full-Time | Work Type: Remote | Industry: Customer Service | Experience: Entry

Apply

Vacancy posted a month ago

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