Animal Control Officer

PASADENA HUMANE is a non-profit animal welfare organization looking for passionate professionals to join our team.

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THE MISSION

To lead the way toward a compassionate and caring community for all animals.

OUR VALUES

LEARNING: We commit to best practice and professional development through continuous education.

INTEGRITY: We value honest and transparent communication and decision making using evidence based practices.

COLLABORATION: We value teamwork in our organization and partnerships with our community to deliver exceptional service.

KINDNESS: We show compassion, care, respect and empathy to all animals and humans without prejudice or discrimination.

JOB TITLE : Animal Control Officer

FLSA : Non-Exempt

FT/PT : Full Time

SCHEDULE

Animal Control Officers are typically scheduled on a 4 day work week, alternative work schedule. May include weekends, nights and holidays.


SUMMARY

At Pasadena Humane, we are more than an animal shelter. We are a community-supported animal resource center providing compassion and care for all animals. Animal Control Officers (ACO) will provide residents in the community with support to ensure responsible ownership and care of pets. ACOs hold the primary responsibility for calls for service, educating the public, enforcing animal-related laws and animal rescue.


JOB DUTIES AND RESPONSIBILITIES MAY INCLUDE:

• Educate the public on responsible pet ownership, animal-related laws, Pasadena Humane programs, and resources, while promoting positive community relations and helping keep animals safely in homes when appropriate.
• Patrol assigned areas to enforce animal-related laws and ordinances; investigate animal cruelty, neglect, and public safety concerns; issue warnings and citations; and assist with the rescue, impoundment, and transportation of stray, injured, deceased, or at-risk animals.
• Humanely handle, restrain, transport, and care for animals using approved equipment, techniques, and safety procedures. Identify animal behavior, medical, or welfare concerns and accurately document and communicate findings.
• Respond to emergency and non-emergency calls for service, provide community-oriented service, address complaints professionally, and perform dispatch/radio communication duties as assigned.
• Prepare and maintain accurate reports, records, citations, and investigative documentation; testify in court proceedings as required.
• Assist with proactive community programs, special projects, disaster and emergency response operations, and large-scale animal incidents, including wildfire and evacuation support.
• Maintain and properly use Pasadena Humane-issued equipment, vehicles, radios, and specialized animal control tools, including chemical immobilization equipment if trained and assigned.
• Collaborate with internal departments, outside agencies, contractors, and community partners; represent Pasadena Humane at meetings, public events, and presentations as needed.
• Support Pasadena Humane's mission, safety initiatives, organizational policies, and culture of teamwork and philanthropy.
• Perform other duties as assigned.

REQUIREMENTS AND QUALIFICATIONS

Education and Experience

• Must be at least 18 years old.
• Graduation from high school (or GED or Proficiency Certificate).
• One (1) year of paid, full-time experience working in an animal control agency or humane society, veterinary or kennel/boarding facility, ranch or zoo handling, controlling and caring for animals required; OR Six (6) months of experience as an Animal Control Officer.
• Certified Animal Control Officer designation preferred
• A conviction of any felony offense is cause for disqualification from employment. Certain misdemeanors or other than an honorable military discharge may be cause for disqualification. If hired, must successfully complete a California POST Certified P.C. 832 Level- 3 Course as a condition of continued employment.
• Possession of a valid and appropriate California Driver's License and insurable to drive company vehicles, maintained during the course of employment an possess the ability and skills to operate a large Animal Control motor vehicle.
• Understand and follow verbal and written instructions, department policies, rules, laws and regulations
• Strong interpersonal communication (both written and verbal), customer service, and the ability to write/edit clear and accurate reports in a timely manner.
• Bilingual a plus.
• Proficient in computer applications, including the shelter systems, Microsoft Suite and email.
• Strong sense of professional judgment and ability to maintain confidentiality
• Must interact positively with supervisors, management, coworkers, volunteers, and the public to promote a team effort and maintain a positive and professional approach.
• Must come to work regularly and on time, follow directions, take criticism, get along with coworkers and supervisors, treat coworkers, supervisory staff, members and guests with respect, courtesy, and refrain from abusive, insubordinate and/or violent behavior.
• Must be able to work independently with minimal supervision.
• Must be willing to attend trainings as assigned.

WORKING CONDITIONS

Must come to work regularly and on time. Must be available for early hours. Must be able to work early hours according to the needs of the department schedule which includes weekends and holidays. Must be able to various shifts including day, swing, and graveyard shifts. Weekends, holidays, on-call, and overtime as needed.


All new ACOs will go through Field Training which will typically last 12 to 16 weeks.


This position provides critical emergency services and may be required to work to ensure essential and emergency services are maintained to meet operational requirements.

Pasadena Humane is an Equal Opportunity Employer. It is our policy not to engage in discrimination against any individual, or harassment of any person seeking employment with our organization on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition, ancestry, marital status, age, sexual orientation, citizenship, genetic information or status as a covered veteran including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. This policy applies to all employment practices, including recruitment, selection, promotion, transfer, merit increase, salary, training and development, demotion, and separation. This policy is intended to be consistent with the provisions of applicable State and Federal laws. Federal law requires proof of citizenship or "alien right-to-work" status. Pasadena Humane maintains a drug-free workplace and performs pre-employment substance abuse testing.