Telecommunications Field Technician

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Role As a Lumen Customer SVC Tech, focused on installation and maintenance you will be responsible for all aspects of cable repair and maintenance both copper and fiber splicing, carrier systems repair and maintenance will be a feature of this position, also including but is not limited to installation and repairs on POTS and DSL services, buried section repairs (dig and fix), rehab and corrective action on irregular plant conditions in all aerial, buried and underground plant plus all installation aspects to include, but is not limited of GPON, DSL, bonded DSL and POTS services. Location and Schedule This is a full-time position located in Gig Harbor, WA. The typical schedule is Monday - Friday 8am-4:30pm. May also include nights, holidays, and on call rotations. The Main Responsibilities Install, splice, and test copper cables for projects, maintenance, and emergency repairs. Perform reel, continuity, and conformance testing using industry-standard equipment (e.g., OTDR, T-Berd). Maintain, troubleshoot, and repair existing copper networks, locating and resolving faults to ensure service continuity. Install, configure, and enable residential and small business telecommunication services such as POTS, HSI, VDSL, FTTH, and networking. Connect and manage wiring/cabling, terminals, and hardware attachments on customer premises, poles, and inside facilities. Read and interpret service orders, repair tickets, technical drawings, blueprints, diagrams, and maps to execute work accurately. Coordinate testing of customer lines with test centers or designated personnel and document results per company standards. Interact professionally with customers to assess service requirements, confirm issues, and suggest appropriate solutions. Update service orders, review billing information, and advise customers on equipment features, usage, and capabilities. Identify and pursue additional revenue opportunities by recognizing potential upsell or cross-sell services during customer interactions. Adhere to safety protocols, company policies, and industry regulations while performing fieldwork and documenting all activities. What We Look For in a Candidate Must work varying shifts and hours including possible mandatory overtime, weekends and holidays. Drive company-provided vehicle. Requires a valid state driver's license and a satisfactory driving record. May require a CDL. May require compliance with State and Federal Department of Transportation Drive Qualification Regulations, including drug and alcohol testing. Requires ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet. May require pole climbing certification. When working aloft with ladders or other equipment with weight-capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements. May work in confined spaces (e.g., attics, crawl spaces, utility holes). Ability to perform strenuous physical activities including but not limited to: lifting and/or moving objects weighing over 75 pounds. Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather Preferred Qualifications Prior experience as a customer facing telecom operations technician. Basic electricity training/certification or equivalent work experience. ADSL installation/repair experience (self/full installs). A+/Net + Certified Required Soft Skills. Compensation Pay Ranges Minimum hourly rate: $13.55 Maximum hourly rate: $37.07 Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Learn more about Lumen's: Benefits ( Supplemental Pay (see Cutomer SVC Tech) #LI-Onsite Requisition #: 343197 #J-18808-Ljbffr