Principal Product Manager

Location: US (Remote / Bay Area preferred) Experience: 5–6 years of Product Management experience Reports to: Head of Product / Director of Product About Level AI : Level AI is an AI-native customer experience intelligence platform helping enterprises deploy agentic AI systems that reason, act, and improve across high-volume customer interactions. Our products power real-world contact center workflows and deliver measurable business outcomes at scale. Role Overview : We’re looking for a Principal Product Manager to help build and scale agentic AI systems at Level AI. In this role, you will work closely with Engineering, Applied AI/ML, Design, and customer-facing teams to ship production-ready agentic capabilities and make them successful in real customer environments.This role emphasizes execution, customer impact, and production rigor , with opportunities to grow into broader platform ownership over time. What You’ll Do: Define and execute product initiatives for agentic AI systems , with a focus on measurable customer and business outcomesOwn significant parts of the agentic system lifecycle , including orchestration, decisioning, evaluation, and iterationContribute to building a repeatable framework for launching, evaluating, and improving agentic capabilities across customersHelp define how agentic systems are measured and improved in production , balancing autonomy with safety and reliabilityPartner closely with Engineering, Applied AI/ML, Design, and Solutions teams to ship production-ready systemsWork directly with customers to understand workflows, requirements, and success criteriaDrive customer-informed prioritization by staying close to live deployments and real usage patternsSupport best practices for agent evaluation, iteration, and safe rollout Represent the product in customer conversations, demos, and feedback sessions What We’re Looking For: Required - - 5–6 years of Product Management experience, preferably with AI-driven or platform products - Experience shipping and iterating on production software systems - Exposure to LLMs, agentic systems, or AI-powered workflows (hands-on or via close partnership) - Strong customer-facing skills and comfort working with enterprise customers - Ability to translate ambiguous problems into clear product requirements - Excellent collaboration and communication skills Nice to Have: - Experience with conversational systems, automation, or real-time decisioning - Familiarity with AI evaluation concepts, human-in-the-loop systems, or feedback loops - Experience working in enterprise SaaS or B2B platforms Technical background or strong comfort working with engineering and ML teams Why This Role at Level AI - Work on real production agentic AI systems , not experimentsHigh exposure to customers, data, and real-world outcomes - Opportunity to grow into broader platform or Principal-level ownership - Meaningful impact on how enterprises adopt and trust AI We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.