Transmission Field Service Representative (FSR)

Job Description

Job Description

Job Description:

SAPA Transmission, a U.S. Department of Defense (DoD) contractor, is seeking a Mechanic to specialize in assembling, maintaining, and repairing tracked vehicle transmissions for the US Army. As a Field Service Representative (FSR), you will play a pivotal role in ensuring the quality, functionality, reliability, and performance of our transmissions. The (FSR) serves as the Subject Matter Expert (SME) at SAPA Transmission.

Responsibilities:

• Oversee the installation, maintenance, and repair of transmission systems, ensuring all activities comply with industry standards and company policies.
• Troubleshoot and resolve complex technical issues, ensuring timely and cost-effective solutions.
• Serve as the primary contact for clients, addressing and resolving inquiries, complaints, and concerns to ensure high levels of customer satisfaction.
• Track work through detailed logs and ensure timely issue escalation.
• Conduct thorough transmission repairs by disassembling units, replacing faulty components such as seals, bearings, gears, valves, and then reassembling to ensure optimal performance.
• Manage field service inventory to ensure adequate supplies and equipment are available.
• Provide on-call support for emergency repairs as needed.
• Proactively take on additional responsibilities like transmission assembly and equipment maintenance to ensure smooth operations.

Requirements:

• 5–10 years of experience as a mechanic or in a comparable role with similar responsibilities.
• High knowledge of machinery, hydraulic, electrical, and other systems.
• Proficient in utilizing hand tools (wrenches, screwdrivers, hammers), precision measuring instruments (calipers, micrometers), and diagnostic equipment (pressure sensors, multimeters, power supply units).
• Possesses a strong commitment to adhering to documented protocols and technical specifications (blueprints).
• Strong attention to detail with an aptitude for problem-solving and leadership.
• Availability to travel, sometimes with little notice.
• Proficient in using laptops for data entry, running diagnostic software, and accessing technical documents.
• Demonstrated ability to communicate effectively in English across all mediums (written, verbal, and electronic).

Benefits:

• Paid Holiday, Time Off (PTO), and sick time.
• Medical, Rx, dental, vision and life insurance benefits with minimal employee contribution.
• Short and long-term disability.
• 6% retirement plan contribution by SAPA Transmission (regardless of employee contribution to 401k plan)

Equal Opportunity Employer

SAPA Transmission, Inc. is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, or disability status.